HP escalation for after sales services

[Gopalsagar]

Pathetic service by Hp...its been 1.5 month now and still my laptop is not working properly,

It started with keyboard replacement after my laptop  accidentally fall from table..first replacement took 15 days....and  after replacement was done by hp technician my camera and microphone stopped working( which were working earlier even after the laptop fall).. We escalated that to hp and their process is so pathetic that they got my whole laptop formatted and even after that when the technician visited the house he didnt changed my camera and microphone...he said that since it is damaged we have to raise it to higher authorities (then why  did you visited my house with camera and microphone at first place...obviously it is damaged that is why formatting the laptop and updating the softwares is not working and if this was the case you should have sent the technician at first place to my home to check if the camera is damaged or not and then you should have gone for formatting)...now again its more than 10 days and we are waiting for the technician to come and change the damaged parts.....i seriously dont recommend anyone to buy hp since their after purchase services and processes are really horrible and tiring...if someone has escalation matrix kindly help us...

[Irfan_06]

Hi @Gopalsagar,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your laptop hardware post repair and may need re-repair.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support