HP just shut my computer down

[ZX123]

Just a few min ago when I was working in Office a screen message from HP pops up and tells me that my computer has miss performed and has to be shut down once HP have uploaded details, blank screen with spinning disc, no chance to save work or anything else, what the heck is that all about

[BambiBoomZ · Accepted solution]

ZX123,

1. What is the model of the system and OS?

2. Were there any specific error messages?

3. Is it possible to boot to BIOS/Setup?

4.  This may be the fairly common irql_not_less_or_equal error:

https://appuals.com/fix-irql_not_less_or_equal-error-windows-10/

5. However, that error will present a BSOD (Blue Screen Of Death) screen listing the irql_not_less_or_equal, so the problem may be  something else. If the problem appears to be spurious, in the absence of more information, consider treating this as a possible  phishing or ransomware attack.  Place the data drive in an exterior enclosure, run antivirus and anti-malware. If it's clean, consider copying to another exterior drive with the system disconnected from the Web to have the latest full backup in case of problems.

BambiBoomZ

HP z620_2 (2017) (R9) > Xeon E5-1650 v2 (6C@ 4.4GHz) / z420 Liquid Cooling / 64GB (HP/Samsung 8X 8GB DDR3-1866 ECC registered) /GTX 1070 Ti 8GB / Samsung SM951 M.2 512GB AHCI + Samsung 970 EVO M.2 NVMe 500GB + HP/HGST Enterprise 6TB / Focusrite Scarlett 2i4 sound interface + 2X Mackie MR824 / 825W PSU / Windows 7 Prof.’l 64-bit (HP OEM) > 2X Dell Ultrasharp U2715H (2560 X 1440)

[ Passmark Rating = 6148 / CPU rating = 15952 / 2D = 787 / 3D= 13077 / Mem = 3045 / Disk = 15506 / Single Thread Mark = 2425 [5.20.21]

HP z420_3: (2015) (R12) Xeon E5-1650 v2 (6C@ 4.3GHz) / z420 Liquid cooling / 64GB (HP/Samsung 8X 8GB DDR3-1866 ECC registered) / NVIDIA GeForce GTX 1060 6GB/ Samsung SM951 M.2 256GB AHCI + Samsung 860 EVO 500GB + HGST 7K6000 4TB / ASUS Essence STX + Logitech z2300 2.1 / 600W PSU > Windows 7 Professional 64-bit (HP OEM ) > Samsung 40" 4K

[Passmark System Rating: = 5947 / CPU = 15268 / 2D = 773 / 3D = 11025 / Mem = 2931 Disk = 15530 /Single Thread Mark = 2383 [5.3.21]

HP ZBook 17 G2: (2015 ) i7-4940MX Extreme (4C@3.1/ 4.0GHz) / 32GB / Quadro K3100M 4GB / Kingston 480GB SATA SSD > 17.3" LCD 1920 X1080 panel > HP docking station> video externally to HP 2711x 27" LCD + Dell 17" (2007) / Logitech 533 _2.1 speaker system

[Passmark System Rating: = 3980 / CPU = 10140 / 2D = 618 / 3D = 2779 / Mem = 2559 Disk = 4662 / Single Thread Mark = 2387 [1.3.20]

[DGroves]

i believe the poster is confusing the windows error message that displays when it encounters a major issue (blue screen) thinking that it's from HP because the computer is a HP system

[ZX123]

Hi BambiBoomZ,

Thank you for replying to my question,

Reinstalled Win 10 and it is working OK at the moment, this was a 7year old pavilion DT, migrated from Win 7/8 which was working fine up to about ten months ago, then a single update from somewhere turned it into a virtual cabbage taking six mins to boot, and longer sometimes.  Never got to the bottom of it. All windows updates were complete, before I got that imediate shutdown message. After I updated windows, I got the same message again, but the shut down did not happen, and the computer came back on line. It is now booting in about three mins, so will put up with that.

Anyway thanks again,

Regards Colin

[ZX123]

Hi DGroves,

Thank you for replying to my question,

Reinstalled Win 10 and it is working OK at the moment, this was a 7year old pavilion DT, migrated from Win 7/8 which was working fine up to about ten months ago, then a single update from somewhere turned it into a virtual cabbage taking six mins to boot, and longer sometimes.  Never got to the bottom of it. All windows updates were complete, before I got that imediate shutdown message. After I updated windows, I got the same message again, but the shut down did not happen, and the computer came back on line. It is now booting in about three mins, so will put up with that.

Anyway thanks again,

Regards Colin