HPDM Console - login failed - "Unknown error occur during connection"

[Noodles666]

Hi,

I need some help. I try to troubleshoot an HPDM issue.

on the log file:

[Timestamp] WARN ServLogin - javax.naming.CommunicationException: simple bind failed: %Domain AD SERVER%:636 [Root exception is javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target]; remaining name 'CN=...,OU=...,OU=...,dc=...,dc=..'

After some research on the web, I assume it's a LDAP issue with certificates, and I saw a post to install a service pack to solve the issue.

I would like to disable the ldaps authentication to LDAP authenticatio, at least to logon.

Do you have any info how to proceed ?

Mikael

[Noodles666]

On the console log files:

"C:\ProgramData\HP\HP Device Manager\Console\logs\hpdm-console.log"

2023-02-24 10:42:02 [main ] WARN ConsoleUtil - the input component is null!