• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
HP Recommended
HPDM

I am trying to capture an image from a T430 using HPDM 5.0.7 but the capture process keeps failing.

One thing I notice on the target ThinClient is after I send the _CaptureImage task, the target machine will display the following message:

The administrator has changed some of the settings. The system will reboot in 30 seconds for the new settings to take effect.

 

A couple seconds after the above message is displayed, another message will display:

System is updating critical components. Please do not operate on this device or shut it down. The device may fail to boot if the update is interrupted.

 

The target machine then reboots and the _CaptureImage task in HPDM shows as failed with the below logs:

 

2022-05-20 07:37:24 [Error code: 1065984] [Module: Agent] [Category: Disk input/output]

2022-05-20 07:37:24 [Error Details]: Capture image to the Master Repository.
Failed to upload Capture.ibr to /Repository/Images/Capture.
Failed to execute CaptureImage task.
ErrorCode: 1065984, Error Info: ..\..\Task\wins\ImageTask_XPE.cpp@130: Failed to download client kit.
..\..\Task\common\ImageCommon.cpp@891: Failed to download image mapping file, file name: toolsConfig.xml
..\..\Task\common\ImageCommon.cpp@809: Failed to download mapping file.

2022-05-20 07:37:24 Request to delete failed packages about imaging from Master Repository
2022-05-20 07:37:24 Failed to execute common task.
2022-05-20 07:37:24 ErrorCode: 1065984

 

I can perform all other functions successfully: update agent, uninstall the current version of Citrix, install Citrix Workspace 1912, add new local user, etc.

 

The repository test passes with no issues:

Verifying the Remote Access for selected protocols ...
For SMB, successful.
Remote access verification ends.
Verifying the remote access is aligned with Master Repository Controller access...
For SMB, successful.
Master Repository Controller access verification ends.

 

Any and all assistance would be greatly appreciated.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.