HPDM ThinClient Capture is not able to connect to smb share

[turnitoffandon]

Hello,

I've got a Windows 2016 Server with HPDM SP8 and I try to capture the Image of a t530 ThinClient.

The Repository is all setup and I'm able to perform an agent update and other task on the ThinClient, but I'm not able to capture an image.

Somehow the ThinClient is not able to access my smb share. After configuring the smb share the HPDM test is successfull. But then the ThinClient is not able to connect to the share:

2019-05-24 13:43:33 [Fehlercode: 1083392] [Modul: Agent] [Kategorie: Anderer HPDM-Workflow-Fehler]

2019-05-24 13:43:33 [Fehlerdetails]: Erfassen Sie das Image in das Master-Repository.
Failed to upload test.ibr to /Repository/Images/test.
Ausführen von CaptureImage-Task fehlgeschlagen.
Fehlercode: 1083392, Fehlerinfo: ..\..\Task\common\ImageTask.cpp@255: Failed to connect the shared folder.
..\..\Task\common\ImageTask.cpp@254: Die Netzwerkadresse ist nicht erreichbar. Weitere Informationen über die Behebung von Netzwerkproblemen finden Sie in der Windows-Hilfe.
..\..\Task\common\ImageTask.cpp@255: Failed to connect the shared folder.
..\..\Task\common\ImageTask.cpp@254: Die Netzwerkadresse ist nicht erreichbar. Weitere Informationen über die Behebung von Netzwerkproblemen finden Sie in der Windows-Hilfe.

The error is basicly translates to "The network address is not available."

I just tried it once over ftp, but that was also not working out.:

2019-05-23 15:02:56 [Fehlerdetails]: Erfassen Sie das Image in das Master-Repository.
Failed to upload test3 to /Repository/Images/test3.
Ausführen von CaptureImage-Task fehlgeschlagen.
Fehlercode: 1068032, Fehlerinfo: ..\..\Task\common\ImageCommon.cpp@1661: Failed to get FTP settings.
..\..\Task\common\ImageCommon.cpp@638: Failed to create file client.
Repos\ReposManager.cpp@189: The specific file transfer protocol SMB is not found.

How can I change the capture process to ftp?

[Chen_HPDM]

SMB is the only network protocol in WinPE. 

You have to select cached mode in the capture image template to use FTP. This will cached the entire image to the local disk and then upload to repository through FTP protocol, so space required on the Thin Client.

[turnitoffandon]

Hello,

I was able to Upload the Image with ftp.

But now I'm not able to deploy the Image:

2019-05-29 10:05:54 [Fehlerdetails]: Stellen Sie das Image bereit, indem Sie das Repository verwenden HPDM.
Failed to download test5.ibr from /Repository/Images/test5.
Ausführen von DeployImage-Task fehlgeschlagen.
Fehlercode: 1083392, Fehlerinfo: ..\..\Task\common\ImageTask.cpp@255: Failed to connect the shared folder.
..\..\Task\common\ImageTask.cpp@254: Die Netzwerkadresse ist nicht erreichbar. Weitere Informationen über die Behebung von Netzwerkproblemen finden Sie in der Windows-Hilfe.
..\..\Task\common\ImageTask.cpp@255: Failed to connect the shared folder.
..\..\Task\common\ImageTask.cpp@254: Die Netzwerkadresse ist nicht erreichbar. Weitere Informationen über die Behebung von Netzwerkproblemen finden Sie in der Windows-Hilfe.

But I'm able to update the HPDM Agent on Windows 10. It seems, that this Image Tool ist not able to connect to the network share. Is there maybe a bug in the tool?

[turnitoffandon · Accepted solution]

I finaly found the solution. Somehow the boot.wim file in "HPDM\Repository\Tools\Imaging\WinPE\sources" was not updated. The bad image had around 180 MB and from another HPDM I've copied a working image with around 240 MB and with this image I'm now able to capture and deploy the ThinClients.