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kyawde
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HPDM Upgrade from 5 to 5.0.7 - Unknown error occurred during logging in.

‎10-21-2021 01:21 PM

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Product: HP Device Manager
Operating System: Microsoft Windows Server 2016

Just got a new t430 and the thin client came in as unidentified.  Saw another post where someone upgraded to 5.0.7 to resolve the issue.  I did that, took all the defaults to upgrade.  Now when I log into the console, getting HPDM Server Login Error dialog box with "Unknown error occurred during logging in."  I look at the console log and see this:

2021-10-21 15:03:11 [main ] INFO Console - HP Device Manager Console Version: 5.0.3610.39214
2021-10-21 15:03:18 [main ] WARN ConsoleUtil - the input component is null!

 

Any ideas??

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kyawde
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‎10-21-2021 01:45 PM

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Are there other logs I should be looking at?  I've tried reinstalling but it says the versions are equal or greater than what it's trying to install.

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