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HP Recommended
Z840
Microsoft Windows 10 (64-bit)

Hello,

 

I can't use the HP Image Assistant tool on one PC in our office.

When the catalog is to be downloaded, an error message appears.
I have created a log file, but I can't figure it out.
The download via browser works.

 

HP Z840 Workstation.json:

Spoiler
{
"HPIA": {
"DeviceHealthCode": "0",
"LastAnalyzedDate": "2022-04-04T08:34:51.9755225+02:00",
"BIOSSetupSecurity": "BIOS_NOT_PROTECTED",
"HPIAOperation": "Analyze Action Install",
"ExitCode": "16386",
"LastOperation": "DownloadReferenceFile",
"LastOperationStatus": "Failure",
"LastOperationStatusDesc": "An exception occurred while trying to download the HP reference file: System.Exception"
}
}

HP Image Assistant.log

 

Spoiler
04.04.2022 08:34:49 -- HP Image Assistant 5.1.4.31279
04.04.2022 08:34:49 -- Command-Line: C:\SWSetup\SP136558\HPImageAssistant.dll /ipc:676,684,688 /Operation:Analyze /Action:Install /Selection:All /Silent /ReportFolder:C:\SrcCode\HPIA\Logs /SoftpaqDownloadFolder:C:\SrcCode\HPIA\Drivers /Debug
04.04.2022 08:34:49 -- Ziel-Image: '<Dieser Computer>'
04.04.2022 08:34:49 -- Referenz-Image: '<Von HP.com>'
04.04.2022 08:34:50 -- ProductListSearchViewModel 15337269
04.04.2022 08:34:50 -- Application initialization started
04.04.2022 08:34:50 -- Setting default connection to HP.com until AWS is successful.
04.04.2022 08:34:50 -- Checking Internet connection...
04.04.2022 08:34:51 -- Using URL https://hpia.hpcloud.hp.com/connecttest.txt...
04.04.2022 08:34:51 -- Checking for available application update
04.04.2022 08:34:51 -- ProductListSearchViewModel 51305074
04.04.2022 08:34:51 -- Connecting to AWS...
04.04.2022 08:34:51 -- Downloading 'https://hpia.hpcloud.hp.com/HPIAMsg.cab?hpia=5.1.4&m=cl'
04.04.2022 08:34:51 -- Application initialization completed
04.04.2022 08:34:51 -- Setting up advisories grid filter
04.04.2022 08:34:51 -- Grid filters update completed
04.04.2022 08:34:51 -- Setting up advisories grid filter
04.04.2022 08:34:51 -- Grid filters update completed
04.04.2022 08:34:51 -- Setting up advisories grid filter
04.04.2022 08:34:51 -- Grid filters update completed
04.04.2022 08:34:51 -- Setting up advisories grid filter
04.04.2022 08:34:51 -- Grid filters update completed
04.04.2022 08:34:51 -- Setting up advisories grid filter
04.04.2022 08:34:51 -- Grid filters update completed
04.04.2022 08:34:51 -- Setting up advisories grid filter
04.04.2022 08:34:51 -- Grid filters update completed
04.04.2022 08:34:51 -- Setting up advisories grid filter
04.04.2022 08:34:51 -- Grid filters update completed
04.04.2022 08:34:51 -- Verifying cab signature/authenticode
04.04.2022 08:34:51 -- Extracting content file 'HPIAMsg.xml'
04.04.2022 08:34:51 -- Download completed
04.04.2022 08:34:51 -- XML parsing completed.
04.04.2022 08:34:51 -- Successful connection to AWS, setting Default connection back to AWS.
04.04.2022 08:34:51 -- Connecting to AWS...
04.04.2022 08:34:51 -- Downloading 'https://hpia.hpcloud.hp.com/ref/platformList.cab'
04.04.2022 08:34:51 -- Verifying cab signature/authenticode
04.04.2022 08:34:51 -- ERROR: Corrupted/Invalid signature
04.04.2022 08:34:51 -- Exception (Handled): Ungültige Daten beim Decodieren gefunden.
04.04.2022 08:34:51 -- bei HP.ImageAssistant.ImagePal.Common.WebDownloadJob.ProcessHPSignFileCab(MemoryStream streamSrc, MemoryStream outStream)
bei HP.ImageAssistant.ImagePal.Common.WebDownloadJob.DownloadBin(Stream responseStream, MemoryStream outStream, Int32 bytesPerPercent, Int32& currentPercent, Boolean hpSign)
bei HP.ImageAssistant.ImagePal.Common.WebDownloadJob.DownloadText(Stream responseStream, StringBuilder outText, Int32& percent, Boolean hpSign, Int32 maxPercent)
bei HP.ImageAssistant.ImagePal.Common.GetSupportedPlatformsJob.DoWork(Object sender, DoWorkEventArgs e)
04.04.2022 08:34:51 -- Connecting to AWS...
04.04.2022 08:34:51 -- Downloading 'https://hpia.hpcloud.hp.com/kb/common/latest.cab'
04.04.2022 08:34:51 -- Verifying cab signature/authenticode
04.04.2022 08:34:51 -- ERROR: Corrupted/Invalid signature
04.04.2022 08:34:51 -- Exception (Handled): Ungültige Daten beim Decodieren gefunden.
04.04.2022 08:34:51 -- bei HP.ImageAssistant.ImagePal.Common.WebDownloadJob.ProcessHPSignFileCab(MemoryStream streamSrc, MemoryStream outStream)
bei HP.ImageAssistant.ImagePal.Common.WebDownloadJob.DownloadBin(Stream responseStream, MemoryStream outStream, Int32 bytesPerPercent, Int32& currentPercent, Boolean hpSign)
bei HP.ImageAssistant.ImagePal.Common.HPKBDownloadJob.DoWork(Object sender, DoWorkEventArgs e)
04.04.2022 08:34:51 -- Download completed
04.04.2022 08:34:51 -- Setting up of Knowledge Database started
04.04.2022 08:34:51 -- Exception (Handled): Das zentrale Verzeichnis ist beschädigt.
04.04.2022 08:34:51 -- bei System.IO.Compression.ZipArchive.ReadEndOfCentralDirectory()
bei System.IO.Compression.ZipArchive.Init(Stream stream, ZipArchiveMode mode, Boolean leaveOpen)
bei System.IO.Compression.ZipArchive..ctor(Stream stream, ZipArchiveMode mode, Boolean leaveOpen, Encoding entryNameEncoding)
bei HP.ImageAssistant.ImagePal.Common.KnowledgeBase.CreateKBList()
04.04.2022 08:34:51 -- Setting up of Knowledge Database completed
04.04.2022 08:34:51 -- HandleSilentOperations start
04.04.2022 08:34:51 -- DoSilentAnalyzeImage start
04.04.2022 08:34:51 -- Connecting to AWS...
04.04.2022 08:34:51 -- Downloading 'https://hpia.hpcloud.hp.com/ref/platformList.cab'
04.04.2022 08:34:51 -- Verifying cab signature/authenticode
04.04.2022 08:34:51 -- ERROR: Corrupted/Invalid signature
04.04.2022 08:34:51 -- Exception (Handled): Ungültige Daten beim Decodieren gefunden.
04.04.2022 08:34:51 -- bei HP.ImageAssistant.ImagePal.Common.WebDownloadJob.ProcessHPSignFileCab(MemoryStream streamSrc, MemoryStream outStream)
bei HP.ImageAssistant.ImagePal.Common.WebDownloadJob.DownloadBin(Stream responseStream, MemoryStream outStream, Int32 bytesPerPercent, Int32& currentPercent, Boolean hpSign)
bei HP.ImageAssistant.ImagePal.Common.WebDownloadJob.DownloadText(Stream responseStream, StringBuilder outText, Int32& percent, Boolean hpSign, Int32 maxPercent)
bei HP.ImageAssistant.ImagePal.Common.GetSupportedPlatformsJob.DoWork(Object sender, DoWorkEventArgs e)
04.04.2022 08:34:51 -- Setting up tabs, showData = False
04.04.2022 08:34:51 -- Tabs setup completed
04.04.2022 08:34:51 -- Analysis started
04.04.2022 08:34:51 -- Setting up advisories grid filter
04.04.2022 08:34:51 -- Grid filters update completed
04.04.2022 08:34:51 -- Ziel-Image: '<Dieser Computer>'
04.04.2022 08:34:51 -- Referenz-Image: '<Von HP.com>'
04.04.2022 08:34:51 -- Connecting to AWS...
04.04.2022 08:34:51 -- Failed to download a reference file on HP.com
04.04.2022 08:34:51 -- Exception (Handled): Der Wert darf nicht NULL sein.
Parametername: source
04.04.2022 08:34:51 -- bei HP.ImageAssistant.ImagePal.ViewModels.WorkFlowCtrl.GetConfigFromHP(TRKey imageRefKey, StreamReader& xmlReferenceCDS)
04.04.2022 08:34:51 -- Exiting with exit code: ReferenceFileUnsupportedWin10Release
04.04.2022 08:34:51 -- Analysis completed
04.04.2022 08:34:51 -- Saving recommended SoftPaqs as JSON started
04.04.2022 08:34:52 -- Saving recommendations as JSON completed
04.04.2022 08:34:52 -- Exiting with exit code: 16386

 

 

 

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