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HP Recommended
HP Z820
Microsoft Windows 10 (64-bit)

Ported Win10x64 image to Hp Z820 workstation. (Dissimilar Hardware) . Workstation boots fine and everything works except HD Audio Controller. 2 Listings  in Device controller both with orange triangles. Update driver reports best driver already installed. Downloaded Sp111709 Hp audio driver does not install since the HD Audio controller is not available. Any suggestions as to how to get the Audio working would be much appreciated.

 

Thanks

Goofydray

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

the z820 uses the realtek HD audio driver , windows 10 has a built-in driver for this, latest driver at realtek site

 

https://www.realtek.com/en/component/zoo/category/pc-audio-codecs-high-definition-audio-codecs-softw...

 

note that moving a windows image between two different hardware platforms can cause the hardware detection routines to fail

 

you can try to simply remove the existing devices via device manager, and then redetect them if that fails a clean win 10 install is recommended

View solution in original post

4 REPLIES 4
HP Recommended

the z820 uses the realtek HD audio driver , windows 10 has a built-in driver for this, latest driver at realtek site

 

https://www.realtek.com/en/component/zoo/category/pc-audio-codecs-high-definition-audio-codecs-softw...

 

note that moving a windows image between two different hardware platforms can cause the hardware detection routines to fail

 

you can try to simply remove the existing devices via device manager, and then redetect them if that fails a clean win 10 install is recommended

HP Recommended

Thanks very much for the help. Will try the suggested drivers and report back.

 

Goofydray

HP Recommended

Unfortunately, the Ported Win10x64 image OS still failed to recognize the Audio Controller Hardware. As a result the drivers did not help but your suggestion of a  clean reinstall fixed the issue. The Audio now works just fine.

 

Thanks very much for your help.

 

GregDray007

HP Recommended

The corrupted OS was the issue. After a clean install, Windows 10 now recognizes all the system hardware. The audio drivers are working nicely.

 

Thanks very much for your help Paul

 

GregDray007

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