I bought my laptop recently but it is an used laptop contain files i want to replace it

[Akhilesh15]

I bought my laptop recently but it is an used laptop contain files i want to replace it

[Prométhée]

try

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

[NonSequitur777]

@Akhilesh15,

Welcome to our HP User Forum!

The way I 'read' your question is that you would like to erase the previous owner's files and such.  This can be done using the Windows factory reset process.

Before beginning the factory reset process, back up all important files -but that appears to be not relevant in your case. If applicable, you also want to make sure that you have the serial numbers and/or usernames and passwords for any registered apps handy for when you go to reinstall them later.

The process for resetting your laptop running Windows 10: go to the Start Menu and click on Settings. Then navigate to Update & Security, and find the Recovery menu. Next, select Reset this PC and choose Get Started. Follow the instructions to revert your computer back to when it was first unboxed.

You’ll be asked to choose whether you want to erase data "quickly" or "thoroughly." Opt to erase data thoroughly. It’ll take a little longer, but it makes it more likely that any unwanted data is deleted permanently.

Whilst there’s no absolute guarantee the data can’t be retrieved after a reset, these simple steps will increase your security.

Hope this was helpful.

Kind Regards,

NonSequitur777

[Prométhée]

---

@Prométhée wrote:

try

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

---

To start from scratch, and erase everything, reinstall the whole system, this is a radical way to find everything at the origin

everything is well explained

Step 4: Recover the system

Use the recovery boot device that you created using the HP Cloud Recovery Tool to recover your system.

1. Back up your personal files if you have not already done so. Go to HP PCs - Backing Up Your Files (Windows 10, 😎 or HP PCs - Backing Up Your Files (Windows 7) for more information.
2. Disconnect all connected devices and cables such as Personal Media Drivers, USB drivers, printers, or faxes.
3. Remove media from internal drives and remove any recently added internal hardware.

   note:

   Keep the monitor, keyboard, mouse, and power cord connected to the computer.

4. Insert the USB boot device that you created, and then turn off the computer.
5. Turn on the computer, and then immediately press the Esc key repeatedly, about once every second, until the Startup Menu opens.
6. Press the F9 key to open Boot Device Options.
7. Use the up or down arrow keys to select the USB drive, and then press Enter.

   note:

   More than one USB drive might be available from the list of devices. If so, select one of the USB drive options from the list to see if HP Recovery starts. If recovery does not start or a non-system disk error displays, restart the computer by pressing the power button, and then repeat these steps to select another USB drive. When recovery starts, continue with these steps to complete recovery.

   If you cannot select the recovery media drive from the Boot Menu, disable Secure Boot and enable Legacy Mode in the BIOS.

8. When prompted to run Recovery Manager from the hard drive or from media, select Run program from media, and then click Next.
9. Select a language, and then click OK.
10. Select Factory Reset, and then click Next