I want my purchase invoice

[MohamedElfiqe]

I lost my laptop purchase receipt 

Hp Zbook 15 G4

Serial number [Personal Information Removed]

Product number 3WN83UP

Laptop screen go dark while using it.

[Dragon-Fur · Accepted solution]

@MohamedElfiqe 

Purchase Receipt

If you purchased the device from HP Store, you would have received email confirmation of the order and payment method used to secure the purchase.

  Store/HP.com USA Sales

  Not your HP store?  Scroll to the bottom of the website and click the Flag to change regions.

Many regional stores have a customer service site within the main website.

What else?

If you purchased the computer from OTHER than the HP Store, contact the merchant from whom purchased the device.

More documentation might have been included on the box itself (in which the device was shipped), possibly in the form of a shipping receipt attached to the box, inside, or maybe even glued to the box somewhere.

If you used your purchase information to register your computer with HP, that much of the information is reflected in the Warranty information - though admittedly, it is very unlikely there is any copy of a receipt anywhere.

Finally, you can contact HP Support.

HP Support might not have the purchase information you seek but it is worth the effort to ask.

Reminder:

If you did not even purchase the device from HP, they will not have any record of the direct sale of the particular device.

What else?

If the purpose of your question is to request service,

If the device was registered, HP does have a record of that registration / warranty.

If the computer is in Warranty,

You can submit your case to HP Support for service using the serial number of the device.

Reminder:  Do not post personal information here, we cannot make use of it - we are a public site.

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HP Technical Support – Contact Information

Submit information / case online

Sign in or continue as a guest

Reminder: 

HP Phone numbers you find on the Internet have likely been hijacked.

HP Support USA does not post public phone numbers.

Many roads lead to HP Support.

Settings > System > About > (Support) Online support > Contact an HP Agent

OR

Open website  HP World-Wide Support

 Select your region and follow the prompts

OR

Regional Links

USA / Canada

   HP® Customer Support - USA

UK

   HP® Customer Support - UK

OR

>>> Option - HP Support is on Facebook <<<

HP on Facebook

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Warranty Check / Product Registration

• Register your product during first setup or soon afterwards

            Register HP Product and Registration FAQ

• Check the Warranty on your product

           Warranty Check – Single or Multiple Devices

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

NOTE: The online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

• HP Limited Warranty Statements | HP® Official Site

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Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts / Procedures), Product Information (Specifications)...

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ZBook 15 G4 Mobile Workstation 

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