Laptop warranty issue

[sadhwani]

Hi,

I have bought HP 250 G9 laptop today but when I received laptop, I  checked serial number on HP website for warranty coverage & I found that warranty is already expired few months back.

I reported this issue to seller they said that you need to update the warranty from brand i.e. HP as per the date of purchase.

Can you tell me that is this the normal procedure for activating warranty for  new laptop ? or did I received refurbished laptop.

Thanks

Jitendra

[edit]

[DGroves]

if you bought from HP or a valid HP reseller, then prove to HP the actual purchase date

they will usually update the 1 year warranty start date

contact a local HP support rep via phone# or Email, both are listed on the support page

https://www.hp.com/us-en/contact-hp/shopping.html

in order to have a valid USA HP warranty several things need to be true

item must be bought from HP directly or from a HP authorised reseller

non HP 3rd party resellers do not usually qualify for a HP warranty

and the 3rd party seller assumes any/all warranty support

The length of an HP warranty depends on the product and whether you purchase an optional extended warranty

All consumer PCs and printers come with a standard one‐year warranty.

Care packs provide an enhanced level of support and/or an extended period of coverage for your HP hardware.

All commercial PCs and printers come with either a one‐year or three‐year warranty

https://www.hp.com/us-en/shop/cv/carepackfaq#:~:text=All%20consumer%20PCs%20and%20printers,year%20or....

https://www.hp.com/us-en/privacy/limited_warranty.html

[sadhwani]

Hi,

Thanks for your reply!

I bought laptop from Amazon & they are saying this is manufacturer warranty which is showing expired on HP. They have given solution that I need to contact HP to update the purchase date & share invoice as a proof to HP. HP will then update the warranty date from start of purchase date.

I bought laptop on 19th October 2024 but when I checked serial number on HP, warranty is showing expired on May 26 2024. 

Amazon is saying it is a new product not refurbished one. But I doubt that may be it is a used product. Can you share your idea is it a new product or used/ refurbished laptop??

You can contact me for more clarification.

Regards,

Jitendra 

[personal info removed]