MPM - Product Information not valid.

[DGiTech]

This post has been posted before (see below), and was solved by warranty.
My PC dosn't have a active warranty, so what do I do now?

In my case its only the followring 3 topics that's a problem.
* System Board (00A) - Feature Byte
* System Board (00A) - Build ID
* System Board (00A) - System Board CT Number

best regards

DGiTech

-------------------------

Product: HP ProDesk 400 G4 Small Form Factor PC

Operating System: Microsoft Windows 10 (64-bit)

Whenever I start my computer, the following message is displayed. How should I recover?

If I press space bar, I can use the PC without any problems. Warranty for the PC is still active

Product Information not valid. The following product information programmed into the system board is missing or invalid.

System Board (00A) - Feature Byte

System Board (00A) - Build ID

System Board (00A) - Serial Number

System Board (00A) - SKU Number

System Board (00A) - System Board CT Number

System Board (00A) - Product Name

Press space bar to continue boot or "Y" to enter missing information.

[DGroves]

press "y" to enter the missing information

things like serial# and feature byte string

can be found on the case label

the CT number can be found on the motherboard (or in bios if not erased)

 often printed on the surface near or under the PCI-E or memory slots.

 It's a 14-digit number, printed in silk screen

rest of information  should be self explanatory

[DGiTech]

@DGroves - Thanks for your reply.

I found the CT number, but what do you mean when you say "Case Label"?
If you mean the print on backside of the chassis, I'm not sure what number I'm looking for - see pic.

if you mean the box that the PC was packed into, I do not have this anymore 😞

[joselso]

Well, usually the Build ID and the Feature Byte appear on the PC (either as a paper label or on the metal housing).

Since they do not appear in your case, it is easy to find them using the Serial Number on HP Website PartSurfer

URL: HP PartSurfer https://partsurfer.hp.com/?searchtext=8CG8240B3Y.

In fact, these are the required data found there:

2RT70ES

IMG_BUILDID

BID=16WWW4FT601#SUUW#DUUW

and Feature Byte:

2RT70ES

IMG_Desc1

3E3X476J6b727B7H7M7Q7T7W7m9AapaqaubhdUdp

[joselso]

Edit the Feature Byte should contain also the final characters: 

2RT70ES

IMG_Desc2

dq.N3

so the full Feature Byte is:

3E3X476J6b727B7H7M7Q7T7W7m9AapaqaubhdUdpdq.N3

[DGiTech]

Feature Byte string seems to be invalid ??

[joselso]

Feature Byte characters should be entered very carefully, keeping Capital letters and small letters as they are in the PartSurfer listing; no spaces between characters.

Recommended movie: 

FeatureByte Branding on New Systemboard of HP Desktop PC. URL:

https://www.youtube.com/watch?v=GuENOtU_B_w