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MusicHurricane
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Solved!

Missing Base Device drivers for Server 2016

HP Recommended
HP Proliant DL380 Gen9
Microsoft Windows Server 2008 (64-bit)

The dropdown didn't have Server 2016 as a choice, but that's what we're running.

2 Mystery Base Devices need drivers:

 

PCI\VEN_103C&DEV_3306&SUBSYS_3381103C&REV_06
PCI\VEN_103C&DEV_3306&SUBSYS_3381103C
PCI\VEN_103C&DEV_3306&CC_088000
PCI\VEN_103C&DEV_3306&CC_0880

 

and

 

PCI\VEN_103C&DEV_3307&SUBSYS_3381103C&REV_06
PCI\VEN_103C&DEV_3307&SUBSYS_3381103C
PCI\VEN_103C&DEV_3307&CC_088000
PCI\VEN_103C&DEV_3307&CC_0880

 

Thank you

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Paul_Tikkanen
Level 21
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Message 4 of 6
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You're very welcome.

 

Sorry that they didn't work, but try this.

 

I have taken the actual device driver files out of the exe package, bypassing the gatekeeper, zipped them up and attached them below.

 

The first attached file is for the 3306 ID. 

  

Download and unzip the files to their folder.

 

Do not do anything with the files in the folder.

 

Go to the device manager, click on the 3306 device needing the driver.

 

Click on the driver tab.   Click on Update Driver.

 

Select the Browse my computer for driver software option, and browse to the driver folder you unzipped.

 

Make sure the Include Subfolders box is checked and see if the driver installs that way.

 

Then do the same thing for the 3307 ID, which I have attached second.

 

Restart the PC after you install both drivers.

 

If that doesn't work either, I suggest you post your issue on the HPE community support forum -- proliant servers section...

 

https://community.hpe.com/t5/ProLiant-Servers-ML-DL-SL/bd-p/itrc-264#.W2GtHeS0W9I

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Paul_Tikkanen
Level 21
Level 21
132,112 122,289 20,100 30,822
Message 2 of 6
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Hi:

 

You'll have to try the newest ones there are...Try manually installing the driver if the auto install doesn't work.

 

https://support.hpe.com/hpsc/swd/public/detail?sp4ts.oid=7500990&swItemId=MTX_e196fcb67e1941de959751...

 

For the 3307 device, I have zipped up and attached the file you need below...

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MusicHurricane
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Message 3 of 6
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Thank you, but I got:

 

"The OS is not supported"

 

I’m running Server 2016, and the installer said it was only good for 2008 to 2012 R2.

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Paul_Tikkanen
Level 21
Level 21
132,112 122,289 20,100 30,822
Message 4 of 6
Flag Post
HP Recommended

You're very welcome.

 

Sorry that they didn't work, but try this.

 

I have taken the actual device driver files out of the exe package, bypassing the gatekeeper, zipped them up and attached them below.

 

The first attached file is for the 3306 ID. 

  

Download and unzip the files to their folder.

 

Do not do anything with the files in the folder.

 

Go to the device manager, click on the 3306 device needing the driver.

 

Click on the driver tab.   Click on Update Driver.

 

Select the Browse my computer for driver software option, and browse to the driver folder you unzipped.

 

Make sure the Include Subfolders box is checked and see if the driver installs that way.

 

Then do the same thing for the 3307 ID, which I have attached second.

 

Restart the PC after you install both drivers.

 

If that doesn't work either, I suggest you post your issue on the HPE community support forum -- proliant servers section...

 

https://community.hpe.com/t5/ProLiant-Servers-ML-DL-SL/bd-p/itrc-264#.W2GtHeS0W9I

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MusicHurricane
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Message 5 of 6
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Thank you. That worked perfectly!

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Paul_Tikkanen
Level 21
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132,112 122,289 20,100 30,822
Message 6 of 6
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Anytime.

 

Glad to have been of assistance.

 

Sometimes you just have to outsmart the PC.

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