• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎04-22-2021 12:51 PM

HP Recommended

connect the boot drive to one of the two sata 6gbps ports, remove all other cards except for video reset bios to factory defaults (not saved custom defaults) the reset is done by removing power cord, press pwr button till front light/beeps stop now remove side cover and remove cmos batt and then press cmos reset button for 5 sec. reinstall cmos batt/side cover attach power cord start system enter bios and set time/date do not change any other bios settings at this point

 

now do a clean reinstall of windows 10 64bit DO NOT ADD ANY DRIVERS TO SYSTEM once windows 10 is installed power off then restart  system to see if it works normally

Was this reply helpful? Yes No

‎04-22-2021 02:24 PM

HP Recommended

Z440Roger,

 

I tried what you suggested, it didn't work. I also live booted linux on a usb, and tried shutdown from there, same issue, it turns back on again.

 

So I think its a hardware thing 

Was this reply helpful? Yes No

‎04-22-2021 02:25 PM

HP Recommended

DGroves,

I would do what you suggested as a last resort, I'm hesitant to do it to be honest as I might mess some things.

 

Is there another alternative to diagnose this issue ?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.