• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎09-26-2017 04:38 AM

HP Recommended
Product: HP Compaq Elite 8300
Operating System: Microsoft Windows 10 (64-bit)

I bought a Hp elite 8300 desktop, linux was pre-installed. 

Windows 10 64 bit version is installed through usb boot option. 

After installation of W10 i have tried to install 2x Nvidia nvs310 [2 free banks] on my desktop. 

Pc doesnt start up. I plugged one card out and tried again. Without any progress. 

 

 

I have download driver software from nvidia site 

Version: R384 U4 (385.69)  WHQL Release Date: 2017.9.21 Operating System: Windows 10 64-bit Language: English (US) File Size: 310.31 MB

 

 

Installation was not ok because hardware is not detected on machine. 

Can anyone give my advise what to do? 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-26-2017 07:31 AM

HP Recommended

Hi:

 

Make sure you are inserting the card in the black PCIe x16 slot.  The white one is x4 and only used for the secondary card.

 

Why neither of them are not working, that I do not know.

 

I suggest you check the BIOS and make sure the PCIe x slots are enabled.

 

Someone could have disabled the slots.  See chapter 3, page 23 to make sure that none of the PCIe slots are disabled.

 

http://h10032.www1.hp.com/ctg/Manual/c03612798

 

You may want to reset the CMOS or set the BIOS settings to their defaults.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎09-26-2017 07:31 AM

HP Recommended

Hi:

 

Make sure you are inserting the card in the black PCIe x16 slot.  The white one is x4 and only used for the secondary card.

 

Why neither of them are not working, that I do not know.

 

I suggest you check the BIOS and make sure the PCIe x slots are enabled.

 

Someone could have disabled the slots.  See chapter 3, page 23 to make sure that none of the PCIe slots are disabled.

 

http://h10032.www1.hp.com/ctg/Manual/c03612798

 

You may want to reset the CMOS or set the BIOS settings to their defaults.

Was this reply helpful? Yes No

‎09-27-2017 03:35 AM

HP Recommended

PCI slots were disabled, enabled, after restart it works !

Thnx a lot

Was this reply helpful? Yes No

‎09-27-2017 06:53 AM

HP Recommended

You're very welcome.

 

Crazy what some previous owners do to their PC's!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.