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‎03-03-2022 02:24 AM

HP Recommended
Product: HP Engage One Pro AIO System Base Model
Operating System: Microsoft Windows 10 (64-bit)

The HP engage One AIO encountered network issue. Wasn't able to connect to network and hence unable to get internet. After come checking, the Realtek USB GbE Family Controller seems to be missing. Trying to reset the driver but failed with error msg "Windows has stopped the device because it has reported problem. (Code 43)" -- "A USB port reset request failed."

 

Able to advise the next course of action to take?

Category:
1 REPLY 1

‎03-03-2022 03:36 PM

HP Recommended

@John159088 

 

Its specs

 

               https://support.hp.com/au-en/document/c06994660#AbT5

 

It does NOT  use  Realtek USB GbE Family adapter BUT it uses  Intel I219-LM Gigabit Network Connection LOM (standard). Please download and install (the first one):

 

             https://www.intel.com/content/www/us/en/products/sku/82185/intel-ethernet-connection-i219lm/download...

 

Regards.

BH
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