• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP Engage One Pro AIO System Base Model
Microsoft Windows 10 (64-bit)

The HP engage One AIO encountered network issue. Wasn't able to connect to network and hence unable to get internet. After come checking, the Realtek USB GbE Family Controller seems to be missing. Trying to reset the driver but failed with error msg "Windows has stopped the device because it has reported problem. (Code 43)" -- "A USB port reset request failed."

 

Able to advise the next course of action to take?

1 REPLY 1
HP Recommended

@John159088 

 

Its specs

 

               https://support.hp.com/au-en/document/c06994660#AbT5

 

It does NOT  use  Realtek USB GbE Family adapter BUT it uses  Intel I219-LM Gigabit Network Connection LOM (standard). Please download and install (the first one):

 

             https://www.intel.com/content/www/us/en/products/sku/82185/intel-ethernet-connection-i219lm/download...

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.