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HP Recommended
HP EliteDesk 705 G4 Small Form Factor PC

Good evening,

I have an Elitedesk 705 G4 (SFF) and I was trying to upgrade my processor from a Ryzen 5 Pro 2400G, to a Ryzen 7 Pro 2700. I used this document I found from a recent discussion (https://h20195.www2.hp.com/v2/getpdf.aspx/c06040429.pdf) in this website where it listed the processor to support my computer. However, when I tried to upgrade my processor, I get no display at all. The computer turns on, but I don't see any output at all. Could there be any problems?

 

EDIT: (I forgot to include the fact that I have an RTX 3050 6GB LP Installed and have the Displayport plugged into it)

ryan
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@VaniVangenix,

 

Based on everything you've already tried -including BIOS update, CMOS reset, and testing with lower-power GPUs, the Ryzen 7 Pro 2700 may very well be defective. If possible, test the CPU in a different AM4 board to confirm. The lack of USB power during POST attempts suggests a CPU-level failure, not just a graphics or driver issue. The drivers installed in Windows won’t affect POST behavior at all, since POST occurs well before the OS loads.

 

Kind Regards,

 

NonSequitur777


View solution in original post

5 REPLIES 5
HP Recommended

@VaniVangenix,

 

Are you sure you got a Ryzen 7 Pro 2700 rather than a Ryzen 7 2700 or a Ryzen 7 2700X?

 

Another point is that a low-profile RTX 3050 requires at least a 250-watt power supply. If you only got a 180-watt power supply, this card would not work.

 

Kind Regards,

 

NonSequitur777


HP Recommended

-Yes I have a Pro 2700 CPU, not the 2700X variant.

 

-When I had my 2400G inserted, the PC would boot and work properly while the card's in. (Still with the Displayport plugged directly to the GPU).

ryan
HP Recommended

@VaniVangenix,

 

Troubleshooting Checklist:

 

1. BIOS Version Too Old:

 

Your system must be on a newer BIOS version that includes microcode for the 2700. If you have an older BIOS version, this is the likely root cause.

 

Fix:


Reinstall the Ryzen 5 Pro 2400G and update the BIOS to version 02.24 via HP’s website: https://support.hp.com/us-en/drivers/hp-elitedesk-705-g4-small-form-factor-pc/21353680.


2. CMOS Needs to Be Reset:

 

After a CPU swap, the board may require a CMOS reset to reinitialize.

 

Fix:


With the system powered off and unplugged:

 

  • Remove the CMOS battery for 10 minutes

  • Or use the clear CMOS jumper if available

  • Then reinsert battery and try again


3. PSU Margin Is Too Tight:

 

Even though the system runs with a Ryzen 5 2400G + RTX 3050 LP, the Ryzen 7 Pro 2700 draws more power: the Ryzen 7 2700's eight cores and higher clock speeds generally lead to higher power consumption during operation compared to the Ryzen 5 2400G's four cores and the combined load may exceed the limits of the default 180-watt PSU -especially during POST.


4. Check CPU Pins and Socket Alignment:

 

Just to rule it out -inspect for bent pins or improper seating.


5. RAM Training Quirk:

 

Try booting with only one stick of RAM in Slot A1 to simplify POST.

 

Kind Regards,

 

NonSequitur777


HP Recommended

1. I have had my BIOS on the latest version prior to having the new CPU that I wanted to use. (I even double checked to confirm.)

2. I've done a reset to the CMOS as instructed and saw no changes whatsoever.

3. I've tried to boot with a lower-end card (RX 550 & even a GT 1030), but still saw no display, nor any of my peripherals turning on.

4. I've also confirmed that I installed the CPU properly; aligning to where the arrow should be.

5. I have also tried to boot with only 1 stick of RAM (on all the other slots as well.)

 

Honestly, I have a really dumb question... Could the AMD drivers I have installed for the Ryzen 2400G, considering it has an iGPU while the Pro 2700 doesn't, potentially cause the problem?

ryan
HP Recommended

@VaniVangenix,

 

Based on everything you've already tried -including BIOS update, CMOS reset, and testing with lower-power GPUs, the Ryzen 7 Pro 2700 may very well be defective. If possible, test the CPU in a different AM4 board to confirm. The lack of USB power during POST attempts suggests a CPU-level failure, not just a graphics or driver issue. The drivers installed in Windows won’t affect POST behavior at all, since POST occurs well before the OS loads.

 

Kind Regards,

 

NonSequitur777


† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.