PCI SERIAL PORT ERROR

[THUAN9x]

HELLO

I just setup new window and got error with PCI SERIAL PORT and SAS CONTROLLER driver

Please help me to fix it and let me know : How i can down it in HP Support

My product is HP Z420 Workstation

Thanks you

[Paul_Tikkanen]

Hi:

Assuming that you are running W10...

You need these drivers:

PCI SERIAL PORT

Intel Management Engine Software

sp74499.exe

SAS CONTROLLER 

Intel Rapid Storage Technology Enterprise

sp98397.exe

[THUAN9x]

Sorry Paul. My Win is 7 x64 Enterprise 

[Paul_Tikkanen · Accepted solution]

OK, thanks.

You need these W7 drivers instead:

Intel AMT LMS_SOL for AMT 8.xx 

sp60646.exe

Intel Rapid Storage Technology Enterprise Utility and Driver for Microsoft Windows 7.

sp56779.exe

[THUAN9x]

Thanks you for your help. Mr Paul

[Paul_Tikkanen]

You're very welcome. 

[THUAN9x]

Hi Mr Paul

I want to recheck it before download and setup in my computer

I can use that device you sent before ( For Win7x64 Enterprise)

One more things, i checked in my computer. Ít got 2 : PCI Serial Port 

1. Location : PCI bus 10, device 4, funtion 0

(Code 28)

2. Location : PCI bus 10, device 4, funtion 1

( Code 28)

@ HARDQWARE IDS

 PCI\VEN_9710&DEV_9865&SUBSYS_1000A000&REV_00

PCI\VEN_9710&DEV_9865&SUBSYS_1000A000

PCI\VEN_9710&DEV_9865&CC_070002

PCI\VEN_9710&DEV_9865&CC_0700

[THUAN9x]

Sorry Mr, Due to company policy, I need to check more carefully.

[Paul_Tikkanen]

Hi:

That is an add-on device that HP is not going to have drivers for.

You need this driver for that device:

MosChip Semiconductor Technology Ltd - Bus Controllers and Ports - PCI Multifunction-IO Controller

Last Modified: 1/20/2010

Size: 160 KB

It is the first Windows 7, Windows 8, Windows 8.1 and later drivers listed on the webpage at the link below:

Microsoft Update Catalog

Here's a partial copy and paste of the driver setup information file that shows driver support for the hardware ID you posted:

[Manufacturer]
%ProviderName%=PCIPorts, NTamd64

[PCIPorts]
%PCI.SerialPort%=ComCard,PCI\VEN_9710&DEV_9865&SUBSYS_1000A000&REV_00
%PCI.ParallelPort%=LptCard,PCI\VEN_9710&DEV_9865&SUBSYS_2000A000&REV_00

You will have to use a free file unzipping utility to convert the cabinet file to a driver folder and manually install the driver from the device in the device manager.

I have also done the work for you, zipped the file up and attached it below:

Download and unzip the file to its folder.

Do not do anything with the files in the folder.

Go to the device manager.  Click on the PCI\VEN_9710&DEV_9865 device needing the driver.

Click on the driver tab.  Click on Update driver.

Select the 'Browse my computer for driver software' option and browse to the driver folder that you unzipped.

Make sure that the Include subfolders box is checked and the driver should install.

[THUAN9x]

Oh. Its so charm 

Thanks you for your help. I luv HP