cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
5 4 0 0
Message 1 of 9
626
Flag Post
HP Recommended

Solved!

PCI Serial Port Drivers missing

Z420 Workstation
Microsoft Windows 10 (64-bit)

I upgraded our Win7 system to Win10, in the device manager I get the following message: driver not installed and not known.

 

PCI Serial Port, PCI bus 0, device 22, function 3

PCI Serial Port, PCI slot 1, PCI bus 7, device 0, function 0

SAS Controller, PCI bus 2, device 0, function 0

 

any suggestions would be much appreciated.

8 REPLIES 8
Highlighted
Level 11
3,195 3,187 271 628
Message 2 of 9
603
Flag Post
HP Recommended

Solved!

PCI Serial Port Drivers missing

if you are not on a domain and using the Intel remote control server/software disable the Intel "AMT" option in the bios under the security section and remove the intel AMT software as it has known security issues this will resolve your com 3 no driver issue

 

if you are on a domain and use this software install the Intel Management Engine Software 11.0.0.1158 Rev.B

from the HP z420 download page

 

https://support.hp.com/us-en/drivers/selfservice/hp-z420-workstation/5225033

 

 

 

the z420 does not come with a SAS controller on the base systems (it is a optional add in card) please confirm you have a add in SAS/SATA card and the make/model

 

Reply
0 Kudos
Highlighted
New member
5 4 0 0
Message 3 of 9
578
Flag Post
HP Recommended

Solved!

PCI Serial Port Drivers missing

DGroves,

thanks for your reply.

We did use the Intel remote control server/software in the past (not now). I will install the new version 11.0.01158 Rev.B as you suggested when we use/need remote control again.

I checked the SAS controller - nothing added here; so maybe this is an issue related to the upgrade to Win10? 

Reply
0 Kudos
Highlighted
Level 11
3,195 3,187 271 628
Message 4 of 9
576
Flag Post
HP Recommended

Solved!

PCI Serial Port Drivers missing

you may need the intel RSTe (enterprise) driver installed the latest that works on the z420 chipset is the 4.5.10.1021

 

https://downloadcenter.intel.com/download/28189/Intel-Rapid-Storage-Technology-enterprise-Intel-RSTe...

 

if you provide the Hardware Id of the device we can then Id just what device is missing the driver

Reply
0 Kudos
Highlighted
New member
5 4 0 0
Message 5 of 9
558
Flag Post
HP Recommended

Solved!

PCI Serial Port Drivers missing

DGroves,

thanks for the driver info.

We do not have a add in SAS/SATA card or anything connected to the serial port, so I cannot give you a hardware Id (I hope I got your suggestion right)

Reply
0 Kudos
Highlighted
Level 11
3,195 3,187 271 628
Message 6 of 9
489
Flag Post
HP Recommended

Solved!

PCI Serial Port Drivers missing

Reply
0 Kudos
Highlighted
New member
5 4 0 0
Message 7 of 9
431
Flag Post
HP Recommended

Solved!

PCI Serial Port Drivers missing

Hi DGroves,

 

hardware IDs of

 

Serial Ports:

PCI\VEN_8086&DEV_1D3D&SUBSYS_1589103C&REV_05

PCI\VEN_1415&DEV_C158&SUBSYS_C1581415&REV_00

 

SAS Controller:

PCI\VEN_8086&DEV_1D6B&SUBSYS_1589103C&REV_05

Reply
0 Kudos
Highlighted
Level 11
3,195 3,187 271 628
Message 8 of 9
385
Flag Post
HP Recommended

Solved!

PCI Serial Port Drivers missing

PCI\VEN_8086&DEV_1D6B&SUBSYS_1589103C&REV_05

 

is the onboard Intel SATA for the c600 series chipset please install the correct RSTe driver v 4.5.xxxx i linked to previously

 

PCI\VEN_8086&DEV_1D3D&SUBSYS_1589103C&REV_05

PCI\VEN_1415&DEV_C158&SUBSYS_C1581415&REV_00

 

are for the Intel "AMT" com port, again, please either disable the intel AMT in the bios or install the win 10 compatible Intel AMT package i referenced previously

 

either way, uninstall the current AMT package (if the win 10 upgrade did not do this)

Reply
0 Kudos
Highlighted
New member
5 4 0 0
Message 9 of 9
335
Flag Post
HP Recommended

Solved!

PCI Serial Port Drivers missing

Hi DGroves,

 

just installed the drivers as you suggested - everything works fine!

 

Thank you so much for your help!!!

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation