cancel
Showing results for 
Search instead for 
Did you mean: 
Ina60
New member
5 4 0 0
Message 1 of 9
3,508
Flag Post

Solved!

PCI Serial Port Drivers missing

HP Recommended
Z420 Workstation
Microsoft Windows 10 (64-bit)

I upgraded our Win7 system to Win10, in the device manager I get the following message: driver not installed and not known.

 

PCI Serial Port, PCI bus 0, device 22, function 3

PCI Serial Port, PCI slot 1, PCI bus 7, device 0, function 0

SAS Controller, PCI bus 2, device 0, function 0

 

any suggestions would be much appreciated.

8 REPLIES 8
DGroves
Level 11
4,190 4,175 381 870
Message 2 of 9
Flag Post
HP Recommended

if you are not on a domain and using the Intel remote control server/software disable the Intel "AMT" option in the bios under the security section and remove the intel AMT software as it has known security issues this will resolve your com 3 no driver issue

 

if you are on a domain and use this software install the Intel Management Engine Software 11.0.0.1158 Rev.B

from the HP z420 download page

 

https://support.hp.com/us-en/drivers/selfservice/hp-z420-workstation/5225033

 

 

 

the z420 does not come with a SAS controller on the base systems (it is a optional add in card) please confirm you have a add in SAS/SATA card and the make/model

 

0 Kudos
Ina60
Author
New member
5 4 0 0
Message 3 of 9
Flag Post
HP Recommended

DGroves,

thanks for your reply.

We did use the Intel remote control server/software in the past (not now). I will install the new version 11.0.01158 Rev.B as you suggested when we use/need remote control again.

I checked the SAS controller - nothing added here; so maybe this is an issue related to the upgrade to Win10? 

0 Kudos
DGroves
Level 11
4,190 4,175 381 870
Message 4 of 9
Flag Post
HP Recommended

you may need the intel RSTe (enterprise) driver installed the latest that works on the z420 chipset is the 4.5.10.1021

 

https://downloadcenter.intel.com/download/28189/Intel-Rapid-Storage-Technology-enterprise-Intel-RSTe...

 

if you provide the Hardware Id of the device we can then Id just what device is missing the driver

Ina60
Author
New member
5 4 0 0
Message 5 of 9
Flag Post
HP Recommended

DGroves,

thanks for the driver info.

We do not have a add in SAS/SATA card or anything connected to the serial port, so I cannot give you a hardware Id (I hope I got your suggestion right)

0 Kudos
DGroves
Level 11
4,190 4,175 381 870
Message 6 of 9
Flag Post
HP Recommended
0 Kudos
Ina60
Author
New member
5 4 0 0
Message 7 of 9
Flag Post
HP Recommended

Hi DGroves,

 

hardware IDs of

 

Serial Ports:

PCI\VEN_8086&DEV_1D3D&SUBSYS_1589103C&REV_05

PCI\VEN_1415&DEV_C158&SUBSYS_C1581415&REV_00

 

SAS Controller:

PCI\VEN_8086&DEV_1D6B&SUBSYS_1589103C&REV_05

0 Kudos
DGroves
Level 11
4,190 4,175 381 870
Message 8 of 9
Flag Post
HP Recommended

PCI\VEN_8086&DEV_1D6B&SUBSYS_1589103C&REV_05

 

is the onboard Intel SATA for the c600 series chipset please install the correct RSTe driver v 4.5.xxxx i linked to previously

 

PCI\VEN_8086&DEV_1D3D&SUBSYS_1589103C&REV_05

PCI\VEN_1415&DEV_C158&SUBSYS_C1581415&REV_00

 

are for the Intel "AMT" com port, again, please either disable the intel AMT in the bios or install the win 10 compatible Intel AMT package i referenced previously

 

either way, uninstall the current AMT package (if the win 10 upgrade did not do this)

0 Kudos
Ina60
Author
New member
5 4 0 0
Message 9 of 9
Flag Post
HP Recommended

Hi DGroves,

 

just installed the drivers as you suggested - everything works fine!

 

Thank you so much for your help!!!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation