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Locked

‎02-07-2022 02:13 PM

HP Recommended
Hi,
 
After erase and reinstall Ubuntu 18.04 LTS on the Hard Drive WD1002FBYS, I lost access to the hard drive. On a cold book, it prompted for drivelock password after my power on password entered got an ok.
I read in the manual the following, and believe the power on password should be good enough and I should not be prompted with drivelock password. Can you please assist?
 
"If a locked hard drive is present, POST will require a password to unlock the device. If a power-on
password is set and it matches the device's user password, POST will not prompt the user to re-enter
the password. Otherwise, the user will be prompted to enter a DriveLock password."
Category:
1 REPLY 1

‎02-07-2022 03:06 PM

HP Recommended

Hey @drivelock 🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
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