Printer not turning on

[Jurry3]

Hi my printer is not turning on. Does anyone know what the issue could possibly be. I unhooked and hooked it back up. Tried different outlets 

[Rachel571]

Hi @Jurry3,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Recycle power to the printer

• Unplug the printer and then reconnect the printer to reset the power module.
• Disconnect the power cord from the printer.
• Unplug the power cord from the wall outlet, power strip, or surge protector.
• After the printer has been disconnected for at least 60 seconds, reconnect the power cord to the printer.
• Plug the power cord directly into the wall outlet.
• Depending on your printer model, use the appropriate steps to start a Power On/Off cycle:
• Printers with a Power button: Press and release the Power button. Do not hold the button down.
• If you press and hold the Power button too long, the printer might turn on and then off without restarting. If this happens, press and quickly release the Power button again.
• Printers with a Power switch: Press the Power switch to the Off position, and then press it to the On position.
• If the printer does not turn on, wait 10 seconds, and then press the Power button or reset the Power switch again.

Test the power source with another power cord

• Determine if your power source is working correctly. If you have another power cord, connect it to the printer and a working power outlet.
• Unplug the power cord from the wall outlet, power strip, or surge protector.
• Connect the printer to a different working outlet.
• Turn on the printer.
• If the printer turns on, you can stop troubleshooting.
• If the printer does not turn on, continue with these steps.
• Find a power cord with the same connector as your printer power cord, and then connect the cord to the printer and to the wall outlet.
• Turn on the printer.
• If the printer turns on, you can stop troubleshooting. If you want to order a compatible replacement power cord, go to the HP Parts Store (in English).
• If the printer does not turn on, replace the power module. Go to the HP Parts Store (in English) to purchase the module, and then follow any instructions that come with the parts to install or connect it.

Service the printer

• Service or replace your HP product if the issue persists after completing all the preceding steps.
• Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support