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HP Recommended
HP Z4 G4 Workstation
Microsoft Windows 11

Hello,

 

After I connect my external disk to my HP Z4 G4 business desktop, I cannot safely remove / eject it anymore. Windows 11 says "Problem Ejecting USB Attached SCSI - This device is currently in use." Also after I click the safely remove button 100 times. It happens even right after I start my PC without doing anything else. The only way to properly disconnect the external disk seems to be to shut down the PC.

 

When I connect the external disk on another PC that runs Windows 10, I don't have the issue. Both PC's have Norton installed, so that doesn't seem to be the cause.

 

  • Could HP Wolf Security be causing the issue?
  • Is there a way to find out which process is preventing me from safely removing the disk?

Thanks in advance!

 

SJW

 

PS My external disk is a Sandisk Professional G-Drive 12 TB.

 

Problem Ejecting USB Attached SCSI - This device is currently in use.jpg

4 REPLIES 4
HP Recommended

@SJW_70 

 

I don't have HP Wolf Security on my machine. I've got same problem and I simply totally get out Files Explorer. I think there is a bug in Windows 11 lately (no problem before July 2023).

 

Regards. 

BH
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HP Recommended

I've seen that too. Figured it out for here... 

 

Navigate to the My Computer equivalent, single left-click on the icon for that external drive to highlight it. Single right-click on it and drag down to Properties. At the bottom of the window that opens untic the option to allow contents of that drive to be indexed. Of interest the same option shows up if a USB drive is NTFS formatted but not if  it is FAT32 formatted. 

 

Now fully shut down the computer. Cold boot. Check that the drive has been reconfigured properly. The indexing process starts quickly in the background and takes a long time to finish a job that you don't likely want going on every time you attach an external drive. That fixed the issue for me.

 

EDIT: That property change goes along with the removable drive. You don't need to keep doing that if you move the drive from computer to computer. There is more than you ever wanted to know HERE .

 

Untic this for removable drives.jpg

HP Recommended

Hi Banhien,

 

Thanks a lot for confirming you have the issue without HP Wolf Security! I should look for other potential causes then.

 

I beleieve it's a bug in Windows 11 as well. Maybe something around the 'cache writing policy'?

 

My work around is completely signing out and shutting down the PC and then shutting down the G-Drive. Sooner or later it will be fixed. 🙂

 

Kind regards,

SJW

HP Recommended

Hi SDH,

 

Thanks, but I already unticked that index checkbox after formatting the drive. Also because I use the drive for backup purposes only.

 

I have the 'eject' issue though. Something else must be preventing the drive from safely removing. My gutfeeling tells me it has to do with the 'cache writing policy'.

 

Thanks for the link as well!

 

Kind regards,

 

SJW

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