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‎01-17-2020 09:34 PM

HP Recommended
Product: HP Z238 Microtower Workstation
Operating System: Microsoft Windows 10 (64-bit)

WIN10 HP DESKTOP Z238 shutdown cause reboot.

Kindly suggest..

Best Regrads,
MSC
1 REPLY 1

‎01-18-2020 04:59 AM

HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

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