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07-07-2021 10:05 AM - last edited on 07-07-2021 12:35 PM by MarcusC
I have been trying to set up user accounts for our IT team for the Business Portal at https://mycrm.support.hp.com/
I was advised by HP Support to send an email to [content removed] with company information and a list of users. I have sent 3 or 4 of these emails in the last 3 months, but have not heard back from them. I contacted HP Support again and asked if there was an alternative means of contacting this team, but they could not find a phone number or alternate email address. Has anyone else encountered the same issue? Any assistance that can be provided by the community is greatly appreciated.
2 REPLIES 2
07-07-2021 11:20 AM
Seeing that you managed to post on this forum, I expect that you already have an HP User Account. You can use that same account to login to https://mycrm.support.hp.com
At least, this is exactly what I usually do when I want to see the status of my service requests.
Each member of your IT team may also sign in with his/her own HP User Account.
Note: I don't know if it is possible to assign ownership of the same HP hardware (PC, printer etc.) to more than one HP User Account.
07-07-2021 11:54 AM - last edited on 07-07-2021 12:35 PM by MarcusC
When I log into MyHPSupport, I am prompted to register my External Account. When I try to do that, it says that an account already exists, but doesn't give me an option to log in with that account. The same is true for other members of my team. That's why I've been trying to reach out to [content removed] for assistance. Sorry, I should have mentioned that before, but forgot to.
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