Serial number lookup

[Septheure]

I've been entering the serial number for our server in https://www.dell.com/support/home/us/en/04 to look up its purchase date and other information about it. The subsequent screen, https://www.dell.com/support/search/us/en/04#q= (my server's serial number) &sort=relevancy&f:langFacet=[en], states that zero results were found. I've tried this in Firefox and Internet Explorer. I've been able to get results for every other serial number I've entered. 

I then entered the serial number into https://www.dell.com/support/home/us/en/04?app=products&~ck=mn. The subsequent screen, https://www.dell.com/support/home/us/en/04?app=products&~ck=mn, stated "There is no match for that Service Tag or product ID. Please try again, auto-detect or choose from all products".

I've tried this in Firefox and Internet Explorer. I've been able to get results for every other serial number I've entered.

I also entered the serial number into https://support.hp.com/us-en/checkwarranty, choosing Unites States as my region. The subsequent screen, https://support.hp.com/us-en/unknownwarranty, stated "HP was unable to find a match based on the information provided" I then entered the serial number and product number, 600425-005, into this screen, https://support.hp.com/us-en/unknownwarranty, again choosing United States as my region. The subsequent screen, https://support.hp.com/us-en/error?errorType=500, stated "We're Sorry HP Customer Support site is temporarily unavailable." I repeated these steps over the course of the past two days, entering the product number as "600425-005" and as "600425005", and got the same result in Firefox and Internet Explorer.

How can I look up this machine?

[Paul_Tikkanen · Accepted solution]

Hi:

HP split into two companies a few years ago.

HP supports printers, pc's, tablets and calculators

HP Enterprise (HPE) supports servers, switches, routers, and tape drives.

You may also want to post your question on the HPE Community Support Forum -- Proliant Servers section...

https://community.hpe.com/t5/ProLiant-Servers-ML-DL-SL/bd-p/itrc-264#.XRNx00nsa9I

Here is the HP Enterprise support portal...

https://support.hpe.com/hpesc/public/home

[Septheure]

Thanks, Paul!

[Paul_Tikkanen]

You're very welcome.