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‎03-25-2021 11:49 PM

HP Recommended
Product: Z4 G4 custom
Operating System: Microsoft Windows 10 (64-bit)

I ordered mine on March 20, 2021, and see now, according to the website under account, that it won't ship until July 23, 2021. I understand that a customized product takes 2-3 weeks longer, plus shipping time, but four months? The money was taken out of my bank account last week, but the product has not been shipped. A quarter of a year is a long time to wait. Has anyone else had this issue, or does anyone know why there is such a long wait?

2 REPLIES 2

‎03-26-2021 04:29 PM

HP Recommended

@Kalo14 

 

I know all vendors including HP are trying to do their best to bring their products to customers. But with on-going Covid-19 pandemic, everything is unpredictable. I believe high priority now is vaccine therefore only God knows when things would be going back to normal.


Please wait, it will come.


Hope this makes sense.


Regards.

BH
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‎03-27-2021 10:46 PM

HP Recommended

@Kalo14

 


Welcome to HP Support Community


I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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