• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP EliteBook 840 G7 Notebook PC IDS Base Model

Every time I try to get a carepack for my laptop I get the following message "The following devices were identified but don't have an HP Care Pack available." on the carepack website (https://www.best2serve.com/en-gb/page/hp-care-pack-hp-laptop-results/#offer) after it scans my laptop for product details. 

 

pierrerreip_0-1740865630904.png

 

2 REPLIES 2
HP Recommended

I notified a moderator to help.  Possibly and agent will contact you but I do not  know when.

 

Click here for: Rights in the UK
Click here for: Rights in the EU.

 

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

Thank you I will wait and see.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.