05-15-2016 11:15 PM
We are testing a 420 thin client and all seems to work fine except when logged into an RDP session to our 2012R2 server farm, usb storage drives/keys are not recognised.
Everything seems to be set ok on the thin client in Local resources and the usb key is recognised when doing a usb diagnose.
Other usb devices are fine , wireless keyboards and mice dongles , etc
Any thoughts on how to get them recognised in windows explorer
Solved! Go to Solution.
05-17-2016 09:11 PM
Any one from HP support want to have a crack at this one. It stands between us purchasing another 50 of these thin clients or not. Apart from them not loading/mounting the usb storage devices everythng else about them is great
05-26-2016 11:50 PM
This is a HP user's forum, not a direct access to the HP business support infrastructure. That is, this is where HP customers intend to help other HP customers.
Not a place for individuals to play tricks on others seeking help.
So, my advice is to directly contact HP Support for an answer on your business question.
05-27-2016 04:12 AM
The issue could have many reasons but as you want to buy more units I highly suggest to go to the HP Support directly: www.hp.com/support
Did you change the Protocol in the USB Manager?
Did you check in the USB-Manager if the USB device(s) were specifically enabled for the RDP Session?
There is also a specific setting in the ThinPro USB Manager for USB Mass Storage devices.
My opinions are my own and do not express those of HP.
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