Thin client usb issue

[Mantobrew]

We are testing a 420 thin client and all seems to work fine except when logged into an RDP session to our 2012R2 server farm, usb storage drives/keys are not recognised. 

Everything seems to be set ok on the thin client in Local resources and the usb key is recognised when doing a usb diagnose. 

Other usb devices are fine , wireless keyboards and mice dongles , etc

Any thoughts on how to get them recognised in windows explorer

[Mantobrew · Accepted solution]

So no one here knows anything about HP thin client setups :smileyindifferent:

Spoiler

[Mantobrew]

Any one from HP support want to have a crack at this one. It stands between us purchasing another 50 of these thin clients or not. Apart from them not loading/mounting the usb storage devices everythng else about them is great

[Mantobrew]

Haha, I marked this as the solution and got a troubleshooters badge 

Spoiler

:cattongue:

[SDH]

This is a HP user's forum, not a direct access to the HP business support infrastructure.  That is, this is where HP customers intend to help other HP customers.

Not a place for individuals to play tricks on others seeking help.

So, my advice is to directly contact HP Support for an answer on your business question.

[rmayer]

The issue could have many reasons but as you want to buy more units I highly suggest to go to the HP Support directly: www.hp.com/support

Did you change the Protocol in the USB Manager?

Did you check in the USB-Manager if the USB device(s) were specifically enabled for the RDP Session?

There is also a specific setting in the ThinPro USB Manager for USB Mass Storage devices.

[Mantobrew]

Thanks for the reply

The usb key is recognised in USB manager and set to redirect to RDP but it still does not show up once logged into our 2012R2 farm

[Mantobrew]

Good news. I ran Easy Update on the client and it found some updates for freerdp so after applying them and getting freerdp to 1.1.1-HP10.40, usb thumb drives were redirecting perfectly