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Touchpad not working: This device cannot start. (Code 10) A request for the HID descriptor failed.

HP Recommended
Zbook G5 Studio
Microsoft Windows 10 (64-bit)

Upon starting up my HP Zbook G5 Studio one day, I found the touchpad was not responding. Upon further inspection, I found this to be the case in the Device Manager:


This device cannot start. (Code 10)

A request for the HID descriptor failed.




Updating the driver using the WIndows dialog does not fix the issue, as it says the latest driver is installed. Disabling the device and re-enabling it also does not resolve it.


Any help in solving this is greatly appreciated.

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Message 2 of 2
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HP Recommended

use one of the linux distros that run from disk,...if the device detection fails for the trackpad you may have a hardware related issue


one more thing,... if you have any other usb devices attached disconnect them, reboot and see if the issue persists

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