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‎02-17-2020 12:15 PM

HP Recommended
Product: Zbook G5 Studio
Operating System: Microsoft Windows 10 (64-bit)

Upon starting up my HP Zbook G5 Studio one day, I found the touchpad was not responding. Upon further inspection, I found this to be the case in the Device Manager:

 

This device cannot start. (Code 10)

A request for the HID descriptor failed.

 

Joshua18_1-1581966854512.png

 

Updating the driver using the WIndows dialog does not fix the issue, as it says the latest driver is installed. Disabling the device and re-enabling it also does not resolve it.

 

Any help in solving this is greatly appreciated.

9 people had the same question
1 REPLY 1

‎02-17-2020 12:46 PM

HP Recommended

use one of the linux distros that run from disk,...if the device detection fails for the trackpad you may have a hardware related issue

 

one more thing,... if you have any other usb devices attached disconnect them, reboot and see if the issue persists

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