Troubleshooting PCIe USB3 card

[davide445]

Installed a Manhattan USB 3.0 PCIe Card to provide 2xUSB3.0 ports to be used with Kinect v2.

Testing with Kinect Configuration Verifier the USB Controller is not recognized but Kinect appear to be tested, but connects and disconnects every few seconds. A Win message state "The controller does not have enough resources for this device".

This infos from Device manager USB\ROOT_HUB30&VID1912&PID0015&REV0002. VID 1912 is supposed to be Renesas Electronics, model µPD720202. In theory one of the Kinect v2 compatible controllers. Only one of the two USB ports is used, from the Kinect.

Attached to PCIe x1 slot, drivers Renesas USB 3.0 eXtensible Host Controller  1.0 (Microsoft), with power supply coming also from a Molex to SATA cable attached to HDD SATA. In the USB Root Hub (xHCI) Power Management options the "Allow the computer to turn off this device to save power" option is unflagged.

Need I to update BIOS? How to check if bandwidth is enough (difficult to test on the PCIe x4 slot since hidden from GPU) ? How can I check if the supplied power is enough?

[SDH · Accepted solution]

USB3 devices want bandwidth that is matched to their capabilities, and a PCIe generation 1 slot is half that.  You need to place a USB3 card in at least a PCIe generation 2 slot.  I'd say your best bet is the lower PCIe x16 slot for that, but that is an issue you'll need to research.... which PCIe slots in that box are generation 2.  As an example, the xw6400 has only gen 1 PCIe slots, and the xw6600 has only two gen 2 PCIe slots (the two PCIe x16 slots). 

HP did come out with some PCIe USB3 cards to accomodate motherboards that did not have USB3 built in, and the first had a NEC chipset,  and that part of NEC was subsequently bought by Renasus, and regardless this is not the one you'd want.  It has two rear USB3 ports at the backplane plate, and a SATA power in port at the other end of the card.

I'd personally buy from HP for the card, and I'd specifically buy the Texas Instruments chipset based one, called the "2x2" card because it has 2 ports at the rear backplane plate and a "motherboard" type USB3 header at the other end the card that lets you bring two more ports forward with an adapter.  It also has a SATA power-in port at the top edge of the card.  I have posted on all this in here and you can use this forum's search box above to find those posts and the correct part numbers.  I have bought these off eBay, but the kit from HP has everything you need without any fiddling.

The masterpiece post for you is  HERE.

Updated installer software for that card can be gotten from the Z620 HP drivers page because the same TI chipset was used on those workstation's motherboards.  You don't need to bring the added two possible ports forward, but it is nice to have and I've posted on how I have done that on HP workstations using a HP 5.25 to 3.5" form factor adapter plus part numbers.  You want to power the card before you install drivers or parts of it will not be seen by the HP driver installer and the load will not be complete.

Source for the best most recent drivers for this card as of 3/17 is  HERE.

Source for your latest BIOS installer is here, with matching ME firmware update:   HERE.

[davide445]

Thanks @SDH, the fact is in my research PCIe slot in 8100 Elite are gen 2.0...there is the possibility not ALL of them are so?
Looking with HWInfo will produce reliable results or this can also misjudge the supported PCIe version?

[SDH]

It is pretty common to have different generations of PCIe slots in the same workstation, and for most HP workstations I have been able to find that info in the associated technical and service manual.  I cannot find such a manual for your computer.  In the past if there was a mix of PCIe gen 1 and PCIe gen 2 slots the x16 slots had the later generation PCIe version.

So, if I recall correctly your computer has two x16 slots, and you probably have the lower one empty.  That is where I'd try your USB3 card.

Also, look on the printing on the motherboard next to each slot.  Sometimes that will say what type of slot it is.

As far as that utiility you mention I have no experience with it.  

[davide445]

You are right, on the tech spec and also HWInfo the PCIe slot are defined as Gen 1.1.

So a x1 slot isn't enough for USB3.0. Tested on x4 slot and didn't work either, only on x16 slot the test is passed.

Problem is to do so I need to use a sligle slot old and slow GPU into the x4 slot to being able to use both GPU and the USB card, since the more powerful card I have is dual slot and will hide the x4 slot.

With such slow GPU card I didn't reach Kinect min FPS  to work with.

No way to solve this problem except finding some single slot replacement of the GPU.