• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎03-23-2018 08:21 AM

HP Recommended
Product: HP Z820
Operating System: Microsoft Windows 10 (64-bit)

Recently wiped and loaded my HP Z820.  As the title says I am now running Win 10 v1703 and all is well as far as the drivers go except I have two unknown device issues in device manager.  The two appear to be the cause of my failing USB 2.0 ports.  The four USB 3.0 ports are functioning. I would appreciate if someone had some insight on this issue.  Or a link to download the drivers for this chipset. This is going to be an issue as we have a lot of these PC's in our environment. 

 

Hardware ID

PCI\VEN_8086&DEV_1D26&SUBSYS_158B103C&REV_05

 

Component

Intel C600/X79 series chipset USB2 Enhanced Host Controller #1 - 1D26 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-23-2018 12:22 PM

HP Recommended

@qwade

 

Just found this one.

 

http://ftp.hp.com/pub/softpaq/sp65501-66000/sp65961.exe

 

REO

View solution in original post

Was this reply helpful? Yes No
13 REPLIES 13

‎03-23-2018 08:54 AM

HP Recommended

@qwade

 

Try this one.

 

http://ftp.hp.com/pub/softpaq/sp73001-73500/sp73254.exe

 

REO

Was this reply helpful? Yes No

‎03-23-2018 09:04 AM

HP Recommended

Thanks REO51ST, but I ran that install already with no luck.

Was this reply helpful? Yes No

‎03-23-2018 09:36 AM

HP Recommended

@qwade

 

Then try the W8.1.

 

http://ftp.hp.com/pub/softpaq/sp73001-73500/sp73254.exe

 

REO

Was this reply helpful? Yes No

‎03-23-2018 09:42 AM

HP Recommended

This is the same Softpaq.

Was this reply helpful? Yes No

‎03-23-2018 10:22 AM

HP Recommended

Sorry about that @qwade

 

This would be the only other one I can suggest.

 

https://downloadcenter.intel.com/downloads/eula/20775/Intel-Chipset-Device-Software-INF-Update-Utili...

 

REO

Was this reply helpful? Yes No

‎03-23-2018 10:36 AM

HP Recommended

stop trying to install a usb 2.0 driver, it does not exist support for usb 2.0 is baked into the OS itself

 

you have a 

Intel(R) C600/X79 series chipset USB2 Enhanced Host Controller

 

try going  into the bios  power settings and disable "Fast Startup" then  Reboot and see if this helps

 

you can also try this Ms link:

 

https://support.microsoft.com/en-us/help/17614/automatically-diagnose-and-fix-windows-usb-problems

 

 

Was this reply helpful? Yes No

‎03-23-2018 10:51 AM

HP Recommended

@DGroves

 

Good suggestion if the BIOS had that option.

 

HP Z820 Workstation - Simulator (BIOS)

 

https://h20574.www2.hp.com/results.htm?SID=5225041&MEID=B504A6FD-2041-4165-A6FE-83137471C8A5

 

Maybe an updated BIOS has that option???

 

REO

Was this reply helpful? Yes No

‎03-23-2018 10:57 AM

HP Recommended

I will check. I did update the BIOS before I ran the install.  Also I tried Windows Fix, unfortuantely that failed.

Was this reply helpful? Yes No

‎03-23-2018 12:12 PM

HP Recommended

Checked the BIOS and Fast Boot was disabled.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.