Unable to download any Windows 10 Thin Client Images

[gadgetboyj]

I've been trying since last night, and have been unable to use the HP ThinUpdate application to download any of the Win10IOT images for HP thin clients. It always results in (504) Gateway Timeout. I tried across multiple PCs on 3 different internet connections.

I verified I can download other TC images just fine, it's only the Windows ones that are giving this error:

[Raj2111]

Hi gadgetboyj,

Welcome to the HP!

I understand that you are not able to print your E-mail, I am glad to assist you today.

Please try this :  https://support.hp.com/in-en/document/c05480006

  
Hope this helps!

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards,

Raj

[gadgetboyj]

Hello,

Unfortunately the linked article is not relevant, as it is for how to download the HP ThinUpdate application. I already have the HP ThinUpdate application, and the issue I’m experiencing is downloading thin client images WITHIN ThinUpdate.

[Raj2111]

Hi gadgetboyj

This means that the server and the gateway is not communicating properly. We suggest that you try using other browser or run Edge in InPrivate window or Incognito on other browser.

Please let us know if you need further assistance.

Reagards

Raj

[gadgetboyj]

It sounds like you are not familiar with HP ThinUpdate. HP ThinUpdate is a standalone Windows applications. You do not use it from within a browser. You are correct in saying it sounds like a gateway issue, but being that this occurs across multiple different PCs and internet connections on different ISPs, it points to it being an issue on HP’s end.

[Raj2111]

Hi gadgetboyj,

Please provide me your unit serial nunber'

-regards

raj

[Raj2111]

Hi,

We haven't heard from you!

This post is concerning the thread you recently created in your friendly neighbourhood (HP Community).

I would like to know if the resolution we provided worked for you.

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards,