• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP ThinUpdate
Microsoft Windows 10 IOT

I've been trying since last night, and have been unable to use the HP ThinUpdate application to download any of the Win10IOT images for HP thin clients. It always results in (504) Gateway Timeout. I tried across multiple PCs on 3 different internet connections.

 

I verified I can download other TC images just fine, it's only the Windows ones that are giving this error:

Screenshot 2023-12-22 161608.png

6 REPLIES 6
HP Recommended

Hi gadgetboyj,

 

Welcome to the HP!


I understand that you are not able to print your E-mail, I am glad to assist you today.

 

Please try this :  https://support.hp.com/in-en/document/c05480006

  
Hope this helps!

 

Please perform these steps and Feel free to reply to your public post for any further assistance.


Thank you for being a Valuable Member of our HP Family.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.


-Regards,

Raj

Raj2111
I am an HP Employee

HP Recommended

Hello,

 

Unfortunately the linked article is not relevant, as it is for how to download the HP ThinUpdate application. I already have the HP ThinUpdate application, and the issue I’m experiencing is downloading thin client images WITHIN ThinUpdate.

HP Recommended

Hi gadgetboyj

 

This means that the server and the gateway is not communicating properly. We suggest that you try using other browser or run Edge in InPrivate window or Incognito on other browser.

 

Please let us know if you need further assistance.

 

Reagards

Raj

Raj2111
I am an HP Employee

HP Recommended

It sounds like you are not familiar with HP ThinUpdate. HP ThinUpdate is a standalone Windows applications. You do not use it from within a browser. You are correct in saying it sounds like a gateway issue, but being that this occurs across multiple different PCs and internet connections on different ISPs, it points to it being an issue on HP’s end.

HP Recommended

Hi gadgetboyj,

 

Please provide me your unit serial nunber'

 

-regards

raj

Raj2111
I am an HP Employee

HP Recommended

Hi,

 


We haven't heard from you!

 

This post is concerning the thread you recently created in your friendly neighbourhood (HP Community).

 

I would like to know if the resolution we provided worked for you.


Please perform these steps and Feel free to reply to your public post for any further assistance.


Thank you for being a Valuable Member of our HP Family.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.


-Regards,

Raj2111
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.