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Dave2U2
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Solved!

Unable to find Windows 10 x64 device drivers for HP Z1 Gen 1 Workstation

HP Recommended
HP Z1 Gen 1 Workstation B5Q12UA#ABA
Microsoft Windows 10 (64-bit)

We recently wiped and reinstalled Windows 10 Pro 64-bit on our HP Z1 Workstation (Model B5Q12UA#ABA). Windows Version is 1909 (OS Build 18363.1016)

 

Several devices show as "Other devices" in the device manager and we are unable to locate drivers for these devices (see attached screenshot).

 

20200811-HP Z1-B5Q12UA-ABA-Computer Mgmt-PCI Serial Port.png

 

Hardware IDs for each device are provided below:

MAP MAS-iOS

BTHENUM\{00001132-0000-1000-8000-00805f9b34fb}_VID&0001004c_PID&710c
BTHENUM\{00001132-0000-1000-8000-00805f9b34fb}_LOCALMFG&0002

PCI Serial Port

PCI\VEN_8086&DEV_1C3D&SUBSYS_3561103C&REV_04
PCI\VEN_8086&DEV_1C3D&SUBSYS_3561103C
PCI\VEN_8086&DEV_1C3D&CC_070002
PCI\VEN_8086&DEV_1C3D&CC_0700

Wireless iAP

BTHENUM\{00000000-deca-fade-deca-deafdecacafe}_VID&0001004c_PID&710c
BTHENUM\{00000000-deca-fade-deca-deafdecacafe}_LOCALMFG&0002

Wireless iAP v2

BTHENUM\{02030302-1d19-415f-86f2-22a2106a0a77}_VID&0001004c_PID&710c
BTHENUM\{02030302-1d19-415f-86f2-22a2106a0a77}_LOCALMFG&0002

 

Any assistance is appreciated.

 

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
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Hi:

 

The PCI Serial Port needs this driver...

 

https://ftp.hp.com/pub/softpaq/sp74001-74500/sp74499.exe

 

MAP MAS-iOS

Wireless iAP

Wireless iAP v2

 

Watch this video...

 

https://www.youtube.com/watch?v=9YeknP9LNkI

View solution in original post

Bluetooth services are showing under Other devices with warning symbol in Windows 10 device manager.Following are the bluetooth services for iPad and Windows...
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Paul_Tikkanen
Level 21
Level 21
135,055 124,411 20,709 31,794
Message 2 of 5
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HP Recommended

Hi:

 

The PCI Serial Port needs this driver...

 

https://ftp.hp.com/pub/softpaq/sp74001-74500/sp74499.exe

 

MAP MAS-iOS

Wireless iAP

Wireless iAP v2

 

Watch this video...

 

https://www.youtube.com/watch?v=9YeknP9LNkI

View solution in original post

Bluetooth services are showing under Other devices with warning symbol in Windows 10 device manager.Following are the bluetooth services for iPad and Windows...
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Dave2U2
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Many thanks, Paul!

 

For the benefit of others...

sp74499.exe

This package contains the Intel Local Management Service (LMS) and Serial-over-LAN (SOL) support for Intel Active Management Technology (AMT) for the supported desktop models and operating systems. This software is part of the Intel Digital Office Initiative.

 

It took me a couple of tries to get the correct driver installed, but I finally got it to work. I tried uninstalling the device first, running the SetupME application [c:\SWSETUP\SP74499\SetupME.exe] and rebooting. However, it still showed up under "Other devices" with the yellow triangle. So I then tried "Update Driver-->Browse my computer for driver software-->Search in SWSETUP folder". It found the correct driver and installed it.

 

20200811-SP74499-Intel Active Mgmt Technology-SOL COM3.png20200811-SP74499-Intel Active Mgmt Technology-SOL COM3-1.png20200811-SP74499-Intel Active Mgmt Technology-SOL COM3-2.png20200811-SP74499-Intel Active Mgmt Technology-SOL COM3-3.png

 

 

 

 

 

 

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Paul_Tikkanen
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You're very welcome.

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DGroves
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a alternative would be to make use of the HP Cloud Recovery website, and download the win 10 restore image that contains all necessary drivers

 

cloud recovery is available for all hp workstations from the Zx40 line and up

 

https://support.hp.com/us-en/document/c05115630

 

 

consumer pc's

 

https://support.hp.com/us-en/document/c06162205

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