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- HP Community
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- Business PCs, Workstations and Point of Sale Systems
- Uninstall HP PC Hardware Diagnostics installed in the UEFI S...

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05-25-2021 01:02 AM
Problem:
Windows 10 Update fails with: "We couldn't update the system reserved partition."
Same problem as here:
https://h30434.www3.hp.com/t5/Business-PCs-Workstations-and-Point-of-Sale-Systems/Uninstall-HP-PC-Ha...
Affected Devices:
HP Elitebook 840 G4
HP Elitebook 840 G3
Solution:
Removing of: HP PC Hardware Diagnostics UEFI
https://www8.hp.com/de/de/campaigns/hpsupportassistant/pc-diags.html
I found nowhere a solution to remove the HP PC Hardware Diagnostics UEFI. It is not listet in Windows Apps list or in C\Programs\. I need a solution very fast as the windows version is already at end of support because major updates constantly failing with the error described above.
05-25-2021 04:55 AM
I found a solution to free up space in the EFI partition:
- First I started an command line window with admin rights.
- Then I mounted the EFI partition: mountvol x: /s
- Then I deleted the logs of HP PC Hardware Diagnostics in x:\EFI\HP\SystemDiags with "rd /s x:\EFI\HP\SystemDiags"
Afterwards the Windows Update was possible.