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HP Recommended
HP Z840 Workstation
Microsoft Windows 10 (64-bit)

Hey guys,

 

This PC has been trying to update to a newer build of Windows 10, but the driver for the LSI SAS2308, AKA StorPort.sys keeps blue screening the setup, so I was wondering if there is a firmware update for the card that could allow Windows to update?

 

Thank you.

4 REPLIES 4
HP Recommended

while it is possible to do a custom LSI firmware update from the HP p18 to LSI p20 there is very little reason to do so

 

your bluescreen is not caused by the HP LSI p18 firmware, if that was so HP would have issued a fix years ago and there would be many many posts on this subject

 

first of all, do you actually have anything attached to the LSI sas/sata ports? if not then why is it left active in the bios?

 

second, a clean install of win 10 using the HP z840 DEFAULT bios settings will most likely install fine and will be faster than trying to determine what is the actual cause of the upgrade bluescreen

HP Recommended

I tried all that and the only versions that did not blue screen were 1809 (from the original media) and 1909, but anything newer than that it blue screened, I do have a SATA SSD in it.

 

The annoying thing about this is that if I leave the Windows Update service enabled, it will try to automatically update Windows to the latest build, therefore bluescreening at all times, so I'm not sure if the driver doesn't work on newer builds or the Firmware needs update for it to work on newer builds of Windows 10.

HP Recommended

there are many many people running the latest build of windows 10 (including me)

 

again,....i recommend you download the latest HP z840 win 10 image from the HP cloud recovery site

 

https://support.hp.com/ee-en/document/c05814711

 

https://support.hp.com/us-en/document/ish_4374279-4216685-16

HP Recommended

I had a similar experience some time ago with a different HP workstation and storage device, and this is a shot in the dark... The issue was related to the Device Manager/Storage Controllers driver. HP in their listing of available drivers for the Storage Controllers had two available installers. One would blue screen every time.  The other by good luck worked.

 

If you think of it MS/HP cannot test every possible combination of devices even in as popular a workstation as the Z840 for a new OS (W10Pro64). I'd try another storage controller driver install, 64 bit, even older. Remove the device if you can, update to an alternative storage controller driver with it out, put it back in, and see if you get success.

 

If it works then let MS know so they might tweak their W10 offerings for that particular combo.  I did that for some of my early W10 issues and MS listened and fixed some installer stuff early on, and voila... now clean installs for the exact same hardware work properly. Both HP and MS want these things to work, and learn from our issues if we let them know.

 

DGroves knows these 8 level workstations much better than I do however so I'd try his approach first.  There is a way to get a W10Pro64 Z840 installer online straight from HP for your box... hopefully you understand that process. And, as he notes, you'd be well advised to start with BIOS settings that are at the factory defaults. You can always break things later.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.