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Betterdays1
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Message 1 of 9
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Windows Update failing 80072ee2 80072efe

HP Recommended
HP ProOne 600 G2 Intel i5-6500 All-in-One
Microsoft Windows 7 (64-bit)

I purchased a HP ProOne 600 G2 Intel i5-6500 All-in-One in December 2107 with Win 7 Pro 64 bit SP 1 installed. I did not load any other patches via windows updates until 7 days ago (manually - KB3172605) due to other internet issues I was encountering due to application client connectivity failing to pull from server about 15 days ago (not sure if it's related to http/https mandates). I loaded that patch manually due to windows update failing with the hope of clearing that issue to download other patches to clear up the perceived issue with internet communications. I was also attempting to manually load KB3140245 since this is related to TLS1.2 but received error stating "The update is not applicable to your computer". I tried both versions x86/x64 but both returned the same error.


I was attempting to follow this post in an attempt to resolve. I can confirm that KB3020369 and KB3125574 were factory loaded and I manually loaded KB3172605.
windows update - Windows 7 Help Forums

 

Windows Update log

2018-07-08 09:34:06:570 1092 1308 AU Sending shutdown notification
2018-07-08 09:34:06:570 1092 1308 AU AU initiates service shutdown
2018-07-08 09:34:06:570 1092 1308 AU ########### AU: Uninitializing Automatic Updates ###########
2018-07-08 09:34:06:617 1092 1308 Service *********
2018-07-08 09:34:06:617 1092 1308 Service ** END ** Service: Service exit [Exit code = 0x240001]
2018-07-08 09:34:06:617 1092 1308 Service *************
2018-07-08 09:37:31:908 1100 db0 Misc =========== Logging initialized (build: 7.6.7601.23735, tz: -0400) ===========
2018-07-08 09:37:31:924 1100 db0 Misc = Process: C:\windows\system32\svchost.exe
2018-07-08 09:37:31:924 1100 db0 Misc = Module: c:\windows\system32\wuaueng.dll
2018-07-08 09:37:31:908 1100 db0 Service *************
2018-07-08 09:37:31:924 1100 db0 Service ** START ** Service: Service startup
2018-07-08 09:37:31:924 1100 db0 Service *********
2018-07-08 09:37:32:033 1100 db0 Agent * WU client version 7.6.7601.23735
2018-07-08 09:37:32:033 1100 db0 Agent * Base directory: C:\windows\SoftwareDistribution
2018-07-08 09:37:32:033 1100 db0 Agent * Access type: No proxy
2018-07-08 09:37:32:033 1100 db0 Agent * Network state: Connected
2018-07-08 09:38:17:663 1100 db0 Report CWERReporter::Init succeeded
2018-07-08 09:38:17:663 1100 db0 Agent *********** Agent: Initializing Windows Update Agent ***********
2018-07-08 09:38:17:663 1100 db0 Agent * Prerequisite roots succeeded.
2018-07-08 09:38:17:663 1100 db0 Agent *********** Agent: Initializing global settings cache ***********
2018-07-08 09:38:17:663 1100 db0 Agent * WSUS server: <NULL>
2018-07-08 09:38:17:679 1100 db0 Agent * WSUS status server: <NULL>
2018-07-08 09:38:17:679 1100 db0 Agent * Target group: (Unassigned Computers)
2018-07-08 09:38:17:679 1100 db0 Agent * Windows Update access disabled: No
2018-07-08 09:38:17:679 1100 db0 Agent * Found 2 persisted download calls to restore
2018-07-08 09:38:17:741 1100 db0 DnldMgr Download manager restoring 0 downloads
2018-07-08 09:38:17:741 1100 db0 Agent * Successfully loaded 2 persisted download calls.
2018-07-08 09:38:17:741 1100 db0 AU ########### AU: Initializing Automatic Updates ###########
2018-07-08 09:38:17:757 1100 db0 AU # AU disabled through User preference
2018-07-08 09:38:17:757 1100 db0 AU Initializing featured updates
2018-07-08 09:38:17:757 1100 db0 AU Found 0 cached featured updates
2018-07-08 09:38:17:913 1100 db0 Report *********** Report: Initializing static reporting data ***********
2018-07-08 09:38:17:913 1100 db0 Report * OS Version = 6.1.7601.1.0.65792
2018-07-08 09:38:17:913 1100 db0 Report * OS Product Type = 0x00000030
2018-07-08 09:38:17:928 1100 db0 Report * Computer Brand = HP
2018-07-08 09:38:17:928 1100 db0 Report * Computer Model = HP ProOne 600 G2 21.5-in Non-Touch AiO
2018-07-08 09:38:17:928 1100 db0 Report * Bios Revision = N12 Ver. 02.18
2018-07-08 09:38:17:928 1100 db0 Report * Bios Name = Default System BIOS
2018-07-08 09:38:17:928 1100 db0 Report * Bios Release Date = 2017-06-05T00:00:00
2018-07-08 09:38:17:928 1100 db0 Report * Locale ID = 1033
2018-07-08 09:38:18:178 1100 db0 AU Successfully wrote event for AU health state:0
2018-07-08 09:38:18:178 1100 db0 AU Successfully wrote event for AU health state:0
2018-07-08 09:38:18:178 1100 db0 AU AU finished delayed initialization
2018-07-08 09:45:00:958 5480 1a88 Misc =========== Logging initialized (build: 7.6.7601.23735, tz: -0400) ===========
2018-07-08 09:45:00:958 5480 1a88 Misc = Process: c:\Program Files\Microsoft Security Client\Antimalware\MpCmdRun.exe
2018-07-08 09:45:00:958 5480 1a88 Misc = Module: C:\Windows\system32\wuapi.dll
2018-07-08 09:45:00:958 5480 1a88 COMAPI -------------
2018-07-08 09:45:00:958 5480 1a88 COMAPI -- START -- COMAPI: Search [ClientId = Microsoft Security Essentials (EDB4FA23-53B8-4AFA-8C5D-99752CCA7094)]
2018-07-08 09:45:00:958 5480 1a88 COMAPI ---------
2018-07-08 09:45:00:958 1100 6ac Agent *************
2018-07-08 09:45:00:958 1100 6ac Agent ** START ** Agent: Finding updates [CallerId = Microsoft Security Essentials (EDB4FA23-53B8-4AFA-8C5D-99752CCA7094)]
2018-07-08 09:45:00:958 5480 1a88 COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = Microsoft Security Essentials (EDB4FA23-53B8-4AFA-8C5D-99752CCA7094)]
2018-07-08 09:45:00:958 1100 6ac Agent *********
2018-07-08 09:45:00:958 1100 6ac Agent * Online = Yes; Ignore download priority = No
2018-07-08 09:45:00:958 1100 6ac Agent * Criteria = "(IsInstalled = 0 and IsHidden = 0 and CategoryIDs contains '6b9e8b26-8f50-44b9-94c6-7846084383ec' and CategoryIDs contains 'e0789628-ce08-4437-be74-2495b842f43b')"
2018-07-08 09:45:00:958 1100 6ac Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
2018-07-08 09:45:00:958 1100 6ac Agent * Search Scope = {Machine}
2018-07-08 09:45:01:036 1100 6ac Misc Validating signature for C:\windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab with dwProvFlags 0x00000080:
2018-07-08 09:45:01:145 1100 6ac Misc Microsoft signed: NA
2018-07-08 09:45:01:145 1100 6ac Misc Validating signature for C:\windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\TMP8D32.tmp with dwProvFlags 0x00000080:
2018-07-08 09:45:01:176 1100 6ac Misc Microsoft signed: NA
2018-07-08 09:45:01:239 1100 6ac Misc Validating signature for C:\windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\v6-win7sp1-wuredir.cab with dwProvFlags 0x00000080:
2018-07-08 09:45:01:254 1100 6ac Misc Microsoft signed: NA
2018-07-08 09:47:02:046 1100 6ac Misc WARNING: Send failed with hr = 80072ee2.
2018-07-08 09:47:02:046 1100 6ac Misc WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2018-07-08 09:47:02:046 1100 6ac Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://ds.download.windowsupdate.com/v11/2/windowsupdate/redir/v6-win7sp1-wuredir.cab>. error 0x80072ee2
2018-07-08 09:47:02:046 1100 6ac Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
2018-07-08 09:47:02:046 1100 6ac Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
2018-07-08 09:47:02:046 1100 6ac Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
2018-07-08 09:47:02:046 1100 6ac Misc WARNING: DownloadFileInternal failed for http://ds.download.windowsupdate.com/v11/2/windowsupdate/redir/v6-win7sp1-wuredir.cab: error 0x80072ee2
2018-07-08 09:47:02:046 1100 6ac Misc Validating signature for C:\windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\v6-win7sp1-wuredir.cab with dwProvFlags 0x00000080:
2018-07-08 09:47:02:062 1100 6ac Misc Microsoft signed: NA
2018-07-08 09:49:03:036 1100 6ac Misc WARNING: Send failed with hr = 80072ee2.
2018-07-08 09:49:03:036 1100 6ac Misc WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2018-07-08 09:49:03:036 1100 6ac Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.microsoft.com/v11/2/windowsupdate/redir/v6-win7sp1-wuredir.cab>. error 0x80072ee2
2018-07-08 09:49:03:036 1100 6ac Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
2018-07-08 09:49:03:036 1100 6ac Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
2018-07-08 09:49:03:036 1100 6ac Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
2018-07-08 09:49:03:036 1100 6ac Misc WARNING: DownloadFileInternal failed for http://download.microsoft.com/v11/2/windowsupdate/redir/v6-win7sp1-wuredir.cab: error 0x80072ee2
2018-07-08 09:49:03:036 1100 6ac Misc Validating signature for C:\windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\v6-win7sp1-wuredir.cab with dwProvFlags 0x00000080:
2018-07-08 09:49:03:052 1100 6ac Misc Microsoft signed: NA
2018-07-08 09:49:22:411 1100 10b8 AU ########### AU: Setting new AU options ###########
2018-07-08 09:49:22:411 1100 10b8 AU Setting AU Approval Type to 2
2018-07-08 09:49:22:411 1100 10b8 AU Successfully wrote event for AU health state:0
2018-07-08 09:49:22:411 1100 10b8 AU # Policy changed, AU refresh required = Yes
2018-07-08 09:49:22:411 1100 10b8 AU # Approval type: Pre-download notify (User preference)
2018-07-08 09:49:22:411 1100 10b8 AU # Will interact with non-admins (Non-admins are elevated (User preference))
2018-07-08 09:49:22:411 1100 10b8 AU AU Refresh required....
2018-07-08 09:49:22:411 1100 10b8 AU AU setting next detection timeout to 2018-07-08 13:49:22
2018-07-08 09:49:22:411 1100 10b8 AU AU setting next featured software notification timeout to 2018-07-08 13:49:22
2018-07-08 09:49:22:411 1100 10b8 AU Successfully wrote event for AU health state:0
2018-07-08 09:49:22:411 1100 10b8 AU Triggering Online detection (interactive)
2018-07-08 09:49:22:411 1100 db0 AU #############
2018-07-08 09:49:22:411 1100 db0 AU ## START ## AU: Search for updates
2018-07-08 09:49:22:411 1100 db0 AU #########
2018-07-08 09:49:22:426 1100 db0 AU <<## SUBMITTED ## AU: Search for updates [CallId = {1422EEF9-18FC-473D-BEE6-93E16E001D5C}]
2018-07-08 09:50:06:306 1100 6ac Misc WARNING: Send failed with hr = 80072efe.
2018-07-08 09:50:06:306 1100 6ac Misc WARNING: SendRequest failed with hr = 80072efe. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2018-07-08 09:50:06:306 1100 6ac Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://fe2.update.microsoft.com/v11/2/windowsupdate/redir/v6-win7sp1-wuredir.cab>. error 0x80072efe
2018-07-08 09:50:06:306 1100 6ac Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2018-07-08 09:50:06:306 1100 6ac Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2018-07-08 09:50:06:306 1100 6ac Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
2018-07-08 09:50:06:306 1100 6ac Misc WARNING: DownloadFileInternal failed for http://fe2.update.microsoft.com/v11/2/windowsupdate/redir/v6-win7sp1-wuredir.cab: error 0x80072efe
2018-07-08 09:50:06:306 1100 6ac Agent WARNING: Failed to obtain the authorization cab URLs, hr=0x80072efe
2018-07-08 09:50:06:306 1100 6ac Agent * WARNING: Online service registration/service ID resolution failed, hr=0x80072EFE
2018-07-08 09:50:06:368 1100 6ac Agent * WARNING: Exit code = 0x80072EFE
2018-07-08 09:50:06:368 1100 6ac Agent *********
2018-07-08 09:50:06:368 1100 6ac Agent ** END ** Agent: Finding updates [CallerId = Microsoft Security Essentials (EDB4FA23-53B8-4AFA-8C5D-99752CCA7094)]
2018-07-08 09:50:06:368 1100 6ac Agent *************
2018-07-08 09:50:06:368 1100 6ac Agent WARNING: WU client failed Searching for update with error 0x80072efe
2018-07-08 09:50:06:368 1100 6ac Agent *************
2018-07-08 09:50:06:368 1100 6ac Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2018-07-08 09:50:06:368 1100 6ac Agent *********
2018-07-08 09:50:06:368 1100 6ac Agent * Online = Yes; Ignore download priority = No
2018-07-08 09:50:06:368 1100 6ac Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2018-07-08 09:50:06:368 1100 6ac Agent * ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77} Windows Update
2018-07-08 09:50:06:368 1100 6ac Agent * Search Scope = {Machine}
2018-07-08 09:50:06:368 1100 6ac Setup Checking for agent SelfUpdate
2018-07-08 09:50:06:368 1100 6ac Setup Client version: Core: 7.6.7601.23735 Aux: 7.6.7601.23735
2018-07-08 09:50:06:368 5480 10cc COMAPI >>-- RESUMED -- COMAPI: Search [ClientId = Microsoft Security Essentials (EDB4FA23-53B8-4AFA-8C5D-99752CCA7094)]
2018-07-08 09:50:06:368 5480 10cc COMAPI - Updates found = 0
2018-07-08 09:50:06:368 5480 10cc COMAPI - WARNING: Exit code = 0x00000000, Result code = 0x80072EFE
2018-07-08 09:50:06:368 5480 10cc COMAPI ---------
2018-07-08 09:50:06:368 5480 10cc COMAPI -- END -- COMAPI: Search [ClientId = Microsoft Security Essentials (EDB4FA23-53B8-4AFA-8C5D-99752CCA7094)]
2018-07-08 09:50:06:368 5480 10cc COMAPI -------------
2018-07-08 09:50:06:368 5480 1164 COMAPI WARNING: Operation failed due to earlier error, hr=80072EFE
2018-07-08 09:50:06:368 5480 1164 COMAPI FATAL: Unable to complete asynchronous search. (hr=80072EFE)
2018-07-08 09:50:06:400 1100 6ac Misc Validating signature for C:\windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab with dwProvFlags 0x00000080:
2018-07-08 09:50:06:415 1100 6ac Misc Microsoft signed: NA
2018-07-08 09:50:06:415 1100 6ac Misc Validating signature for C:\windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\TMP35A2.tmp with dwProvFlags 0x00000080:
2018-07-08 09:50:06:431 1100 6ac Misc Microsoft signed: NA
2018-07-08 09:50:06:431 1100 6ac Misc Validating signature for C:\windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\v6-win7sp1-wuredir.cab with dwProvFlags 0x00000080:
2018-07-08 09:50:06:446 1100 6ac Misc Microsoft signed: NA
2018-07-08 09:52:07:034 1100 6ac Misc WARNING: Send failed with hr = 80072ee2.
2018-07-08 09:52:07:034 1100 6ac Misc WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2018-07-08 09:52:07:034 1100 6ac Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://ds.download.windowsupdate.com/v11/2/windowsupdate/redir/v6-win7sp1-wuredir.cab>. error 0x80072ee2
2018-07-08 09:52:07:034 1100 6ac Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
2018-07-08 09:52:07:034 1100 6ac Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
2018-07-08 09:52:07:034 1100 6ac Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
2018-07-08 09:52:07:034 1100 6ac Misc WARNING: DownloadFileInternal failed for http://ds.download.windowsupdate.com/v11/2/windowsupdate/redir/v6-win7sp1-wuredir.cab: error 0x80072ee2
2018-07-08 09:52:07:034 1100 6ac Misc Validating signature for C:\windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\v6-win7sp1-wuredir.cab with dwProvFlags 0x00000080:
2018-07-08 09:52:07:050 1100 6ac Misc Microsoft signed: NA
2018-07-08 09:54:07:046 1100 6ac Misc WARNING: Send failed with hr = 80072ee2.
2018-07-08 09:54:07:046 1100 6ac Misc WARNING: SendRequest failed with hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2018-07-08 09:54:07:046 1100 6ac Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.microsoft.com/v11/2/windowsupdate/redir/v6-win7sp1-wuredir.cab>. error 0x80072ee2
2018-07-08 09:54:07:046 1100 6ac Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
2018-07-08 09:54:07:046 1100 6ac Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
2018-07-08 09:54:07:046 1100 6ac Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
2018-07-08 09:54:07:046 1100 6ac Misc WARNING: DownloadFileInternal failed for http://download.microsoft.com/v11/2/windowsupdate/redir/v6-win7sp1-wuredir.cab: error 0x80072ee2
2018-07-08 09:54:07:046 1100 6ac Misc Validating signature for C:\windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\v6-win7sp1-wuredir.cab with dwProvFlags 0x00000080:
2018-07-08 09:54:07:062 1100 6ac Misc Microsoft signed: NA
2018-07-08 09:55:09:588 1100 6ac Misc WARNING: Send failed with hr = 80072efe.
2018-07-08 09:55:09:588 1100 6ac Misc WARNING: SendRequest failed with hr = 80072efe. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
2018-07-08 09:55:09:588 1100 6ac Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://fe2.update.microsoft.com/v11/2/windowsupdate/redir/v6-win7sp1-wuredir.cab>. error 0x80072efe
2018-07-08 09:55:09:588 1100 6ac Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
2018-07-08 09:55:09:588 1100 6ac Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
2018-07-08 09:55:09:588 1100 6ac Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
2018-07-08 09:55:09:588 1100 6ac Misc WARNING: DownloadFileInternal failed for http://fe2.update.microsoft.com/v11/2/windowsupdate/redir/v6-win7sp1-wuredir.cab: error 0x80072efe
2018-07-08 09:55:09:603 1100 6ac Setup FATAL: GetIdentUrlFromRedirector, err = 0x80072EFE
2018-07-08 09:55:09:603 1100 6ac Setup WARNING: SelfUpdate check failed to download package information, error = 0x80072EFE
2018-07-08 09:55:09:603 1100 6ac Setup FATAL: SelfUpdate check failed, err = 0x80072EFE
2018-07-08 09:55:09:603 1100 6ac Agent * WARNING: Skipping scan, self-update check returned 0x80072EFE
2018-07-08 09:55:09:650 1100 6ac Agent * WARNING: Exit code = 0x80072EFE
2018-07-08 09:55:09:650 1100 6ac Agent *********
2018-07-08 09:55:09:650 1100 6ac Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2018-07-08 09:55:09:650 1100 6ac Agent *************
2018-07-08 09:55:09:650 1100 6ac Agent WARNING: WU client failed Searching for update with error 0x80072efe
2018-07-08 09:55:09:650 1100 1b18 AU >>## RESUMED ## AU: Search for updates [CallId = {1422EEF9-18FC-473D-BEE6-93E16E001D5C}]
2018-07-08 09:55:09:650 1100 1b18 AU # WARNING: Search callback failed, result = 0x80072EFE
2018-07-08 09:55:09:650 1100 1b18 AU # WARNING: Failed to find updates with error code 80072EFE
2018-07-08 09:55:09:650 1100 1b18 AU #########
2018-07-08 09:55:09:650 1100 1b18 AU ## END ## AU: Search for updates [CallId = {1422EEF9-18FC-473D-BEE6-93E16E001D5C}]
2018-07-08 09:55:09:650 1100 1b18 AU #############
2018-07-08 09:55:09:650 1100 1b18 AU Successfully wrote event for AU health state:0
2018-07-08 09:55:09:650 1100 1b18 AU AU setting next detection timeout to 2018-07-08 18:55:09
2018-07-08 09:55:09:650 1100 1b18 AU Successfully wrote event for AU health state:0
2018-07-08 09:55:09:681 1100 6ac Report REPORT EVENT: {E792DF92-C986-4081-8AF0-906260600D68} 2018-07-08 09:50:06:368-0400 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80072efe Microsoft Security Essentials ( Failure Software Synchronization Windows Update Client failed to detect with error 0x80072efe.
2018-07-08 09:55:09:681 1100 1b18 AU Successfully wrote event for AU health state:0
2018-07-08 09:55:09:697 1100 6ac Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2018-07-08 09:55:09:697 1100 6ac Report WER Report sent: 7.6.7601.23735 0x80072efe(0) 0000000-0000-0000-0000-000000000000 Scan 0 0 Microsoft Security Essentials ( {7971F918-A847-4430-9279-4A52D1EFE18D} 0
2018-07-08 09:55:14:611 1100 6ac Report REPORT EVENT: {CCF70071-7DAE-468D-9DD8-BD6D82035CD1} 2018-07-08 09:55:09:603-0400 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 1 80072efe SelfUpdate Failure Software Synchronization Windows Update Client failed to detect with error 0x80072efe.
2018-07-08 09:55:14:626 1100 6ac Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2018-07-08 09:55:14:626 1100 6ac Report WER Report sent: 7.6.7601.23735 0x80072efe(0) 67661EB-2423-451D-BF5D-13199E37DF28 Scan 1 0 SelfUpdate {9482F4B4-E343-43B6-B170-9A65BC822C77} 0

 

Is this a connectivity issue, activation/licensing issue, MS patch issue?

 

Thanks in advance.

8 REPLIES 8
DGroves
Level 11
4,498 4,481 410 940
Message 2 of 9
Flag Post
HP Recommended

wrong KB update? , the number you reference is for server/workstations OS

 

you want the for Windows 7 for x64-based Systems (KB3140245)

 

https://www.catalog.update.microsoft.com/search.aspx?q=kb3140245

 

if possible let windows update scan and determine required updates

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Betterdays1
Author
New member
5 4 0 0
Message 3 of 9
Flag Post
HP Recommended

Hi,

KB3140245 for 64bit win 7 is what I was attempting to load (2nd from bottom on update page) and I also attempted the last update on that page for x86 as well. Windows updates fails during run which wasn't always the case. Prior to the change in internet comms (TLS, https) 2 weeks ago windows update worked because I actually loaded one of the patches.

 

Another anomoly is the HP update log is attempting to access http but my 2 win 7 laptops are accessing https. This indicate software patch needed?

 

Thanks

 

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DGroves
Level 11
4,498 4,481 410 940
Message 4 of 9
Flag Post
HP Recommended

the HP log uses http (not https)

 

you browsers use https where possible

 

 

google fix windows updates/update and you will find severall programs that may help

 

here's the ms one:

 

https://support.microsoft.com/en-us/help/4027322/windows-update-troubleshooter

 

and another:

 

http://bobmckay.com/i-t-support-networking/simple-fix-windows-update-error-80072ee2-8024400a-8024400...

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Betterdays1
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I'll try running the windows update troubleshooter but the other link seems to lead to nowhere since the solution states to remove registry entries from a folder (WindowsUpdate) that doesn't exist.

 

In the registry editor, browse to the folder in the left hand panel to the HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate folder and delete the keys in the right hand pane called WUServer and WIStatusServer

 

Thanks

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Betterdays1
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I ran windows update troubleshooter and it found 2 issues (Service Registration is missing or corrupt and Problems installing recent updates) and fixed but windows update still fails with same errors.

 

I also removed Norton and recreated the license store as specified by MS 7 support.

 

Other issues:

Chrome is slow and won't connect to some websites.

 

Java Client application still not functioning properly (stating it can't connect) although upon reboot last night it worked when brought up and then failed each time after that.

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DGroves
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you might want to try scanning with a program like malwarebytes anti malware

 

and as a lst step, consider reinstalling windows confirm after reinstall updates work, install 2 or 3 apps/programs and reboot and retest if updates break after a install of some items you now know it's on of the 2/3 that were last installed which narrows down the problem for you

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Betterdays1
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I have Malwarebytes on the machine and no issues have been found. Are you saying to re-install windows 7? This is a factory loaded OS and it worked for 4 months and only recently stopped working (3 weeks ago - windows update and some  non-https websites) so re-installing wouldn't be my next step.

 

Any thoughts on the registry being down level or comms (TLS - http/https) since http on windows update is failing (HP box) while win 7 64 bit windows update on 2 Lenovo laptops accesses https successfully. Appears to be 2 different windows updates pgms based off logs as well.

 

Lenovo windows update

+Server URL = https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx

 

HP windows update

WARNING: WinHttp: SendRequestUsingProxy failed for <http://ds.download.windowsupdate.com/v11/2/windowsupdate/redir/v6-win7sp1-wuredir.cab>. error 0x80072ee2

 

This is what HP calls support, run a few diagnostics then it's up to the user to reinstall the OS... WOW

 

 

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DGroves
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it's your time, ....would you rather spend a unknown amount of hours trying to resolve this or do a reinstall of the os/apps which is a known time and will resolve your issues

 

or you can just ignore it untill it becomes a major issue, and you have lots of programs/documents installed making a reinstall a major pain

 

 

either way good luck! i recomend you keep searching with google on "windows update problems windows 7"

you might find a solution 

 

 

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