cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
5 3 0 0
Message 1 of 8
2,674
Flag Post

Z420 memory config confusion

HP Recommended
HP Z420
Microsoft Windows 7 (64-bit)

We have a Z420 which came with 16GB RAM (2 * 8GB) - I'd now like to add an extra 16GB

 

Looking at the manual (http://www8.hp.com/h20195/v2/GetPDF.aspx/c04111468.pdf)  page 14 shows the Slot Load Order - however the 2 DIMMs that are installed are in positions labelled as 1 & 3, not 1 & 2.

 

If this was me installing the extra RAM, I'd just try it in other slots, but this PC is at a remote site so I'm going to need to talk the user through adding the RAM. Adding to the issue is that the Rear Slots are under a fan so to add the RAM there will require some dismantling of the PC - again not a problem for me, but it might be an issue for the remote user.

 

My easiest solution will be to get the user to just fill up the 4 slots in the 'Front Slot' - this would be Load Order 1,3,5,7. As it works fine with the first two in Slots 1 & 3 (ie ignoring the load order in the manual) will using  1,3,5 & 7 also work OK?

 

 

7 REPLIES 7
Highlighted
Level 11
3,482 3,472 305 713
Message 2 of 8
Flag Post
HP Recommended

memory load order and other information is found on the removable side panel

 

this information is also listed in the z420 service manual page 104

 

http://h20628.www2.hp.com/km-ext/kmcsdirect/emr_na-c03424977-1.pdf

 

and the correct memory load order is slots 1 and 2  for the first 2 dimms (mem ctrl 1 and 2 each have one dimm)

 

these slots are the ones closest to the front/back of the case

 

load  largest memory modules first

0 Kudos
Highlighted
Author
New member
5 3 0 0
Message 3 of 8
Flag Post
HP Recommended

Thanks for the response, but I don't think you actually read the question.

 

Can anyone advise as to whether I can use slots 1,3,5 & 7 only

 

Thanks

0 Kudos
Highlighted
Level 11
3,482 3,472 305 713
Message 4 of 8
Flag Post
HP Recommended

I "DID" read your question,.....

 

however it's obvious you did not read the HP approved memory load order,

 

if you had then you would have allready had your answer

0 Kudos
Highlighted
Author
New member
5 3 0 0
Message 5 of 8
Flag Post
HP Recommended

My question came about because the  PC came out of the factory with 2 * 8GB DIMMs - and these were in positions 1 and 3. This is the crux of the question, which you seem to be missing.

 

If they were in positions 1 & 2 then I wouldn't be asking this question. But as they were in 1 & 3, it's obvious that the load order given by HP is NOT requisite. If it was, then the PC would not work with the DIMMS in 1 & 3.

 

So here's my questions again :-

 

Considering that the load order given by HP is obviously not manditory, will it work OK with Load Order slots 1,3,5,7 populated, but 2,4,6,8 left blank?

 

Thanks

0 Kudos
Highlighted
Level 11
3,482 3,472 305 713
Message 6 of 8
Flag Post
HP Recommended

and yet again, the HP recomended load order is what is posted in the manual and on the side cover

 

you want to try use non recomended slot load order? be my guest it's your computer

 

but please stop asking if  non recomended slot load orders is a approved  way to install ram

0 Kudos
Highlighted
Author
New member
5 3 0 0
Message 7 of 8
Flag Post
HP Recommended

You really aren't getting this, are you?

 

HP supplied this PC with 2 DIMMS, positioned in Load Order slots 1 & 3. Not 1 & 2, but 1 & 3

 

If HP themselves are not even using their 'recommended' load order, then I'm wondering how much it really matters.

 

And again, if you'd read the question properly, you would have seen that the PC is in a remote location, so I can't try it. I would if it was in front of me, but it's not.

 

I don't know if there's any technical reason that HP give a Slot Load Order - I would be interested to know what it is. And from someone who has this technical knowledge, I'd also be interested to understand what the potential downsides of installing in slots 1,3,5,7 would be.

 

So please doin't respond by telling me what HP 'recommend' - I've read the manual and am questioning it because even HP don't follow their own recommendations.

0 Kudos
Highlighted
New member
1 1 0 0
Message 8 of 8
Flag Post
HP Recommended

I know it has been a long time from the initial post on this thread. But, since nowhere in the web you can get a straight answer/ solution to this issue, Here it goes.

 

I have experienced the same issue. The problem is RAM. Make sure to remove all RAM sticks from the board but DIMM 1 and DIMM 8. If this does not work for you, Swap the RAm installed with some you have removed - Process Of Elimination - until you can find the faulty Ram.

 

Additionally, if you have experienced this issue after working on the computer, it may just be a misplacement of RAM. Therefore, Make sure you follow HP's RAM Load Order guide.

 

The Load Order Is As Follows in sequence first to last:

DIMM 1

DIMM 8

DIMM 3

DIMM 6

DIMM 2

DIMM 7

DIMM 5

 

I have attached an image to help anyone who might not have the diagram on the rear of their computer's cover.20190310_161422.jpg

 

Extra:

 

Steps that I took to:

 

-Remove all components and ensure that POST was working Identifying Board was good. This gave me the code Identifying that CPU was not detected.

 

 -Installed the CPU: This gave me code identify RAM error. Ensuring the CPU was working.

 

Finally, I followed the steps above which helped me identify the faulty ram that was causing the issue. GOOD LUCK TO EVERYONE. 

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation