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I'm trying to update my z440 to TPM 2.0. I have been trying to run the software but the TPM doesn't change.

 

I ran the software from here

https://ftp.hp.com/pub/softpaq/sp87501-88000/sp87753.exe

 

everything seems to work fine

Screenshot (1).pngScreenshot (2).png

 

Then I get a warning in the bios:

20230430_170615.jpg20230430_170629.jpg

press F1 both times.

 

but when I check back in windows or in the bios, its still TPM 1.2

Screenshot (3).png

 

here is the log:

2023/04/30 20:03:15.786|000018C8|Information|CTpmUpdateApp::InitializeProperties|******************************************************************
2023/04/30 20:03:15.786|000018C8|Information|CTpmUpdateApp::InitializeProperties|** Start of HP TPM FW Update session, version 2.0.4.1 **
2023/04/30 20:03:15.801|000018C8|Information|CTpmUpdateApp::InitializeProperties|******************************************************************
2023/04/30 20:03:15.801|000018C8|Information|CTpmUpdateApp::InitializeProperties|Command line:
2023/04/30 20:03:15.848|000018C8|Information|TpmUpdate::SmbiosInfo::GetSmbiosInfo|Getting SMBIOS information
2023/04/30 20:03:16.129|000018C8|Information|TpmUpdate::PrivateWmiInfo::GetPrivateWmiSettings|m_isGondorBIOS = 1, m_isEspDriveSupported = 1
2023/04/30 20:03:16.129|000018C8|Information|TpmUpdate::PrivateWmiInfo::GetPrivateWmiSettings|, m_isGondorBIOS = 1
2023/04/30 20:03:24.176|000018C8|Information|TpmUpdate::CTPMUpdateInfo::GetTPMInfo|TPM information:
2023/04/30 20:03:24.176|000018C8|Information|TpmUpdate::CTPMUpdateInfo::GetTPMInfo|-------------------------------
2023/04/30 20:03:24.191|000018C8|Information|TpmUpdate::CTPMUpdateInfo::GetTPMInfo|TPM family: 1.2
2023/04/30 20:03:24.191|000018C8|Information|TpmUpdate::CTPMUpdateInfo::GetTPMInfo|TPM firmware version 4.40.119.0
2023/04/30 20:03:24.207|000018C8|Information|TpmUpdate::CTPMUpdateInfo::GetTPMInfo|Remaining updates: More than 3
2023/04/30 20:03:24.223|000018C8|Information|TpmUpdate::CTPMUpdateInfo::GetTPMInfo|TPM owner set: No
2023/04/30 20:03:24.223|000018C8|Information|TpmUpdate::CTPMUpdateInfo::GetFWImageInfo|Loading firmware image C:\SWSetup\sp87753\TPM12_4.40.119.0_to_TPM20_5.62.3126.0.BIN ...
2023/04/30 20:03:24.238|000018C8|Information|TpmUpdate::CTPMUpdateInfo::GetFWImageInfo|Loaded the firmware image C:\SWSetup\sp87753\TPM12_4.40.119.0_to_TPM20_5.62.3126.0.BIN successfully.
2023/04/30 20:03:24.238|000018C8|Information|TpmUpdate::CTPMUpdateInfo::GetFWImageInfo|Call IFXTPMUpdate_GetFirmwareImageInfo ...
2023/04/30 20:03:24.285|000018C8|Information|TpmUpdate::CTPMUpdateInfo::GetFWImageInfo|TPM firmware image information
2023/04/30 20:03:24.285|000018C8|Information|TpmUpdate::CTPMUpdateInfo::GetFWImageInfo|------------------------------------------
2023/04/30 20:03:24.285|000018C8|Information|TpmUpdate::CTPMUpdateInfo::GetFWImageInfo|TPM firmware image is valid and is updatable.
2023/04/30 20:03:24.301|000018C8|Information|TpmUpdate::CTPMUpdateInfo::GetFWImageInfo|TPM information after update
2023/04/30 20:03:24.316|000018C8|Information|TpmUpdate::CTPMUpdateInfo::GetFWImageInfo|----------------------------
2023/04/30 20:03:24.316|000018C8|Information|TpmUpdate::CTPMUpdateInfo::GetFWImageInfo|TPM family: 2.0
2023/04/30 20:03:24.332|000018C8|Information|TpmUpdate::CTPMUpdateInfo::GetFWImageInfo|TPM firmware version: 5.62.3126.0
2023/04/30 20:03:24.332|000018C8|Information|TpmUpdate::CTPMUpdateInfo::GetTMPFirmwareImageInfo|Yes, can switch with this image: C:\SWSetup\sp87753\TPM12_4.40.119.0_to_TPM20_5.62.3126.0.BIN
2023/04/30 20:03:24.332|000018C8|Information|TpmUpdate::CTPMUpdateInfo::GetTPMInfo|GetTMPFirmwareImageInfo returns 0x00000000
2023/04/30 20:05:04.309|000018C8|Information|TpmUpdate::Partition::FindEspPartition|PartitionStyle == PARTITION_STYLE_GPT, PartitionCount: 4
2023/04/30 20:05:04.309|000018C8|Information|TpmUpdate::Partition::FindEspPartition|ESP partition found: drive = 0, partition = 0
2023/04/30 20:05:04.481|000018C8|Information|TpmUpdate::Partition::MountEspPartition|ESP drive mounted as Z:\.
2023/04/30 20:05:04.481|000018C8|Information|TpmUpdate::Partition::CreateHpBiosTPMFWFolderHierarchy|Creating folder structure in Z:\EFI\HP\
2023/04/30 20:05:04.497|000018C8|Information|TpmUpdate::Partition::CopyFWUpdateBin|File being copied: C:\SWSetup\sp87753\TPM12_4.40.119.0_to_TPM20_5.62.3126.0.BIN
2023/04/30 20:05:04.512|000018C8|Information|TpmUpdate::Partition::CopyFWUpdateBin|Update successfully copied.
2023/04/30 20:05:04.606|000018C8|Information|CTpmUpdateApp::DoTPMFWEfiFlash|Set FW Update ready flag passed. Update will occur on restart.
2023/04/30 20:05:14.996|000018C8|Information|CTpmUpdateApp::ExitInstance|HPTPMFWUpdate Return Code = 3010
2023/04/30 20:05:14.996|000018C8|Information|TpmUpdate::Partition::CloseEspPartition|Unmounting the ESP drive: mountvol.exe Z:\ /D.
2023/04/30 20:05:15.027|000018C8|Information|TpmUpdate::RestartSystem|************* End of TPMConfig session - restarting *************
2023/04/30 20:05:15.027|000018C8|Information|TpmUpdate::RestartSystem|

 

What am I doing wrong? I have tried several times . tried clearing the TPM first. I tried enabling TPM before starting. But im still on 1.2

 

Thanks

Daron

28 REPLIES 28
HP Recommended

Is bitlocker enabled?

GPT volume?

 

Here is a Blog to take a read of which might help. I hope you have some familiarity with Powershell useage.

https://www.vacuumbreather.com/index.php/blog/item/44-tpm-upgrade-process-on-dell-hp-systems-using-m... 



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HP Recommended

I have the same issue on a Z640, followed all those steps and the TPM never actually updates. I am on the latest BIOS version with TPM enabled and cleared before attempting an update.

HP Recommended

Same issue on z840. 

HP Recommended

Hi, experiencing the same issue on a Z440.  Anyone figure out how to update?  Thanks!

HP Recommended

@Hammer331 

Try the detailed instructions provided by member @DGroves  in the thread at the hyperlink below.

  https://h30434.www3.hp.com/t5/Business-PCs-Workstations-and-Point-of-Sale-Systems/Upgrading-from-TPM...



I am volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



HP Recommended

Hi, thank you.  I followed those instructions and still no luck.  My boot drive and where the tpm upgrade files are located is GPT formatted and bios is set to Secure Boot.  I’m running Windows 10.  Any other thoughts?  Thank you!

HP Recommended

We still need a clear solution for this problem from HP technical support

HP Recommended

Hi!  If anyone reading this thread has successfully upgraded their TPM to 2.0, please share your wisdom!  Thank you!

HP Recommended

I have asked HP internally about this and so far the response has been crickets.



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