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Locked

‎02-07-2023 06:54 AM

HP Recommended

Hi all,

I am buffled by this and hope to get some help.

Basically I got a Z840 recently (I have 820 as well which is a great server machine). Got Windows 11 installed with all the latest updates / drivers.

It works fine but when I try to encode a few video files in hadbrake it randomly restarts. There's no bluescreen involved (I looked for reports via BSviewer and couldnt find any logs).

Same issue happens if I run OBS and do a bandwidth test with x264 (didnt try NVENC but I sense it wont be any different).

 

Reliability report says:

The previous system shutdown at 13:15:22 on ‎07.‎02.‎2023 was unexpected.

 

System logs from  around that time:

The access history in hive \??\C:\Users\Ash\AppData\Local\Packages\Microsoft.Windows.Photos_8wekyb3d8bbwe\SystemAppData\Helium\User.dat was cleared updating 1 keys and creating 1 modified pages.

The access history in hive \??\C:\Users\Ash\AppData\Local\Packages\Microsoft.Windows.Photos_8wekyb3d8bbwe\SystemAppData\Helium\User.dat was cleared updating 1 keys and creating 1 modified pages.

 

I dont assume windows photos caused this? 

Application logs dont show anything abnormal around that time period.

 

Previous random reboot logs from System:

Event 41 Kernel power 07/02/2023 03:30:12

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

07/02/2023 03:30:12

File System Filter 'npsvctrig' (10.0, ‎1979‎-‎12‎-‎19T16:12:41.000000000Z) has successfully loaded and registered with Filter Manager.

07/02/2023 03:30:12

File System Filter 'FileCrypt' (10.0, ‎1983‎-‎08‎-‎19T02:58:35.000000000Z) has successfully loaded and registered with Filter Manager.

07/02/2023 03:30:10

Volume C: (\Device\HarddiskVolume4) is healthy. No action is needed.

 

 

I suspect this is PSU related?  I did Windows memory test, Bios Memory test, CPU test (bios), Prime95, no issues detected. CPU runs in 55-63C at max load.

Any thoughts?

 

Specs:

Processors Information
-------------------------------------------------------------------------

Socket 1 ID = 0
Number of cores 14 (max 14)
Number of threads 28 (max 28)
Manufacturer GenuineIntel
Name Intel Xeon E5 2697 v3
Codename Haswell-E/EP
Specification Intel(R) Xeon(R) CPU E5-2697 v3 @ 2.60GHz
Package (platform ID) Socket 2011 LGA (0x0)
CPUID 6.F.2
Extended CPUID 6.3F
Core Stepping R2
Technology 22 nm
TDP Limit 145.0 Watts
Tjmax 93.0 °C
Core Speed 2397.2 MHz
Multiplier x Bus Speed 24.0 x 99.9 MHz
Base frequency (cores) 99.9 MHz
Base frequency (mem.) 99.9 MHz
Stock frequency 2600 MHz
Instructions sets MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, EM64T, VT-x, AES, AVX, AVX2, FMA3
Microcode Revision 0x49
L1 Data cache 14 x 32 KB (8-way, 64-byte line)
L1 Instruction cache 14 x 32 KB (8-way, 64-byte line)
L2 cache 14 x 256 KB (8-way, 64-byte line)
L3 cache 35 MB (20-way, 64-byte line)
Max CPUID level 0000000Fh
Max CPUID ext. level 80000008h
FID/VID Control yes


Turbo Mode supported, disabled
Max non-turbo ratio 26x
Max turbo ratio 36x
Max efficiency ratio 12x
Max Power 290 Watts
Min Power 62 Watts
O/C bins none
Ratio 1 core 36x
Ratio 2 cores 36x
Ratio 3 cores 34x
Ratio 4 cores 33x
Ratio 5 cores 32x
Ratio 6 cores 31x
Ratio 7 cores 31x
Ratio 8 cores 31x
Ratio 9 cores 31x
Ratio 10 cores 31x
Ratio 11 cores 31x
Ratio 12 cores 31x
Ratio 13 cores 31x
Ratio 14 cores 31x
Ratio 15 cores 31x
Ratio 16 cores 31x
Ratio 17 cores 31x
Ratio 18 cores 31x
IA Voltage Mode PCU adaptive
IA Voltage Offset 0 mV
GT Voltage Mode PCU adaptive
GT Voltage Offset 0 mV
LLC/Ring Voltage Mode PCU adaptive
LLC/Ring Voltage Offset 0 mV
Agent Voltage Mode PCU adaptive
Agent Voltage Offset 0 mV
TDP Level 145.0 W @ 26x
TDP Level 145.0 W @ 22x


Socket 2 ID = 1
Number of cores 14 (max 14)
Number of threads 28 (max 28)
Manufacturer GenuineIntel
Name Intel Xeon E5 2697 v3
Codename Haswell-E/EP
Specification Intel(R) Xeon(R) CPU E5-2697 v3 @ 2.60GHz
Package (platform ID) Socket 2011 LGA (0x0)
CPUID 6.F.2
Extended CPUID 6.3F
Core Stepping R2
Technology 22 nm
TDP Limit 145.0 Watts
Tjmax 93.0 °C
Core Speed 2397.2 MHz
Multiplier x Bus Speed 24.0 x 99.9 MHz
Base frequency (cores) 99.9 MHz
Base frequency (mem.) 99.9 MHz
Stock frequency 2600 MHz
Instructions sets MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, EM64T, VT-x, AES, AVX, AVX2, FMA3
Microcode Revision 0x49
L1 Data cache 14 x 32 KB (8-way, 64-byte line)
L1 Instruction cache 14 x 32 KB (8-way, 64-byte line)
L2 cache 14 x 256 KB (8-way, 64-byte line)
L3 cache 35 MB (20-way, 64-byte line)
Max CPUID level 0000000Fh
Max CPUID ext. level 80000008h
FID/VID Control yes


Turbo Mode supported, disabled
Max non-turbo ratio 26x
Max turbo ratio 36x
Max efficiency ratio 12x
Max Power 290 Watts
Min Power 62 Watts
O/C bins none
Ratio 1 core 36x
Ratio 2 cores 36x
Ratio 3 cores 34x
Ratio 4 cores 33x
Ratio 5 cores 32x
Ratio 6 cores 31x
Ratio 7 cores 31x
Ratio 8 cores 31x
Ratio 9 cores 31x
Ratio 10 cores 31x
Ratio 11 cores 31x
Ratio 12 cores 31x
Ratio 13 cores 31x
Ratio 14 cores 31x
Ratio 15 cores 31x
Ratio 16 cores 31x
Ratio 17 cores 31x
Ratio 18 cores 31x
IA Voltage Mode PCU adaptive
IA Voltage Offset 0 mV
GT Voltage Mode PCU adaptive
GT Voltage Offset 0 mV
LLC/Ring Voltage Mode PCU adaptive
LLC/Ring Voltage Offset 0 mV
Agent Voltage Mode PCU adaptive
Agent Voltage Offset 0 mV
TDP Level 145.0 W @ 26x
TDP Level 145.0 W @ 22x

BIOS
-------------------------------------------------------------------------

UEFI Yes
BIOS Date 03/31/22

Chipset
-------------------------------------------------------------------------

Northbridge Intel Haswell-E rev. 02
Southbridge Intel C612 rev. 05
Bus Specification PCI-Express 3.0 (8.0 GT/s)
Graphic Interface PCI-Express 3.0
PCI-E Link Width x16 (max 16x)
PCI-E Link Speed 2.5 GT/s (max 8.0 GT/s)
Memory Type DDR4
Memory Size 64 GBytes
Channels Single
Memory Frequency 1064.7 MHz (1:16)
CAS# latency (CL) 10.0
RAS# to CAS# delay (tRCD) 10
RAS# Precharge (tRP) 10
Cycle Time (tRAS) 28
Row Refresh Cycle Time (tRFC) 128
Command Rate (CR) 1T
tCCD 4
tCCD_L 4
tCCD_WR 4
tCCD_WR_L 4
Uncore Frequency 2596.9 MHz
Host Bridge 0x2F00


Memory SPD
-------------------------------------------------------------------------

DIMM # 1
SMBus address 0x50
Memory type DDR4
Module format RDIMM
Module Manufacturer(ID) Micron Technology (2C00000000000000000000000000)
SDRAM Manufacturer (ID) Micron Technology (2C00000000000000000000000000)
Size 32768 MBytes
Max bandwidth DDR4-2133 (1066 MHz)
Part number 36ASF4G72PZ-2G1B1
Serial number 150758E3
Manufacturing date Week 51/Year 16
Nominal Voltage 1.20 Volts
EPP no
XMP no
AMP no
EXPO no
JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency
JEDEC #1 9.0-9-9-22-31 @ 666 MHz
JEDEC #2 11.0-11-11-27-38 @ 800 MHz
JEDEC #3 12.0-13-13-30-42 @ 900 MHz
JEDEC #4 13.0-14-14-32-45 @ 966 MHz
JEDEC #5 14.0-14-14-35-49 @ 1033 MHz
JEDEC #6 15.0-15-15-36-50 @ 1066 MHz
JEDEC #7 16.0-15-15-36-50 @ 1066 MHz

DIMM # 2
SMBus address 0x50
Memory type DDR4
Module format RDIMM
Module Manufacturer(ID) Micron Technology (2C00000000000000000000000000)
SDRAM Manufacturer (ID) Micron Technology (2C00000000000000000000000000)
Size 32768 MBytes
Max bandwidth DDR4-2133 (1066 MHz)
Part number 36ASF4G72PZ-2G1A1
Serial number 120A386F
Manufacturing date Week 11/Year 16
Nominal Voltage 1.20 Volts
EPP no
XMP no
AMP no
EXPO no
JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency
JEDEC #1 9.0-9-9-22-31 @ 666 MHz
JEDEC #2 11.0-11-11-27-38 @ 800 MHz
JEDEC #3 12.0-13-13-30-42 @ 900 MHz
JEDEC #4 13.0-14-14-32-45 @ 966 MHz
JEDEC #5 14.0-14-14-35-49 @ 1033 MHz
JEDEC #6 15.0-15-15-36-50 @ 1066 MHz
JEDEC #7 16.0-15-15-36-50 @ 1066 MHz

 

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