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Locked

‎07-22-2021 09:58 AM

HP Recommended
Product: HP Zbook Studio G3
Operating System: Microsoft Windows 7 (64-bit)

Hi,

 

I have a HP Zbook Studio G3 purchased in 2017.  I try to replace the original battery with a new one, however after the new battery is installed, the laptop cannot get started, it keeps beeping(three-long-two-short) for a while and the screen is black.

I have also tried to do hard reset but nothing helps.

I have to put back the original battery, and it works again.

The BIOS has been updated before. I wonder if the identity of the original battery has been saved in the BIOS program, so that it could prevent the new battery to be recognized.

I also tried to do a BIOS reset by pressing WIN+B keys, and it could not enter into BIOS reset interface.

 

Is there anything that I can do to make the new battery work with the laptop?

Any suggestions would be appreciated.

  

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