base system driver fault pci bus errors

[JimDev01]

 I have a base device fault in windows 10 64 bit with a PCi bus driver issue ( this leads to over 100 base system device errors in device manger )

\VEN_8086&DEV_6FAD&SUBSYS_6FAD8086&REV_01\3&1c6b4348&0&9D requires further installation.

I have tried updating all drivers i could find but nothing is solving this. 

I have Z840 running 128 GB ram with ntel(R) Xeon(R) CPU E5-2620 v4 @ 2.10GHz 2.10 GHz (2 processors) an Nvidia M4000, and single Samsung SSD EVO with windows 10  64 bit for workstations

[SDH]

Are you aware that the Z840 has a Windows 10 cloud recovery client build you can download (assuming your Z840 is Windows 10 licensed from HP) and that you can download that for no cost and load it onto an SSD? Then you update it via Windows Update to the latest version. That will have all the drivers and system settings that HP selected for a gold standard build. You probably want to set your BIOS back to factory defaults too. Fine tune from there...

[DGroves]

SDH's advice to use the official HP z840 restore image which includes all necessary drivers is sound advice

and FYI

A "HP base device error" is usually caused when a motherboard device is missing proper drivers or is unable to load the necessary driver, it usually appears as a "Base System Device" with a yellow exclamation mark in Device Manager.

[Paul_Tikkanen · Accepted solution]

Hi, @JimDev01 

Did you install the Intel Chipset Installation Utility?

I believe that installs the Base System Device:

sp101759.exe

[JimDev01]

Thank you for this, thinking about this a recent bios update might have its part to play.  The Z840's have recently come into our possession from a video editing company that has updated its hardware . Although we are all HP here in my company we could never afford these back in 2017 as high end workstations. As such i don't think i will have access to the ordinal client build cloud resource. 

[JimDev01]

Thank you for this .. i suspected it was motherboard related but i am relatively new to these platforms.

[JimDev01]

Thank you Paul.

I will try this.

[Paul_Tikkanen]

You're very welcome.

Please let me know if the chipset driver worked or not, because if it didn't, I also found the driver for that device on the Microsoft Update Catalog, zipped it up and attached it below.

Microsoft Update Catalog

Intel - Other hardware - Intel(R) Xeon(R) E7 v4-Xeon(R) E5 v4-Xeon(R) E3 v4-Xeon(R) D-Core i7 Memory Controller 0 - Channel Target Address Decoder - 6FAD

Here's a partial copy and paste of the driver setup information file which has the driver support for the hardware ID you posted:

%PCI\VEN_8086&DEV_6FAADesc%=Needs_NO_DRV,PCI\VEN_8086&DEV_6FAA
%PCI\VEN_8086&DEV_6FABDesc%=Needs_NO_DRV,PCI\VEN_8086&DEV_6FAB
%PCI\VEN_8086&DEV_6FACDesc%=Needs_NO_DRV,PCI\VEN_8086&DEV_6FAC
%PCI\VEN_8086&DEV_6FADDesc%=Needs_NO_DRV,PCI\VEN_8086&DEV_6FAD
%PCI\VEN_8086&DEV_6FAEDesc%=Needs_NO_DRV,PCI\VEN_8086&DEV_6FAE
%PCI\VEN_8086&DEV_6FAFDesc%=Needs_NO_DRV,PCI\VEN_8086&DEV_6FAF

Since the attached file has no executable, you will have to manually install it from the Base System Device in the device manager.

Download and unzip the file to its folder.

Do not do anything with the files in the folder.

Click on the Base system device needing the driver.

Click on the driver tab.  Click on Update driver.

Select the 'Browse my computer for drivers' option and browse to the driver folder that you unzipped.

Make sure that the Include subfolders box is checked and the driver should install.

Then restart the PC.

[SDH]

Jim,

Access to the HP Cloud Recovery Client software is free and comes with your workstation(s). The ZX40 generation was the first entered into that system. You just have to enter your serial number and you can download the build. As I mentioned the download and install requires that the serial number is in their system as being HP Windows licensed. There is a Windows decal on the backplane of the workstation that lets you see that easily from the rear, and also some tiny writing on one of the case bottom labels.

You don't need to download for each workstation... one download will work for all as long as each is HP Windows licensed. This allows you to do a fresh clean install and then upgrade. However, Paul's single HP softpaq might be enough to get you going perfectly too so I'd try that first, or whatever he provides you most recently. He has mastered almost all of these drivers!

I'll try to get you some added info and the link for best access to the HP Cloud Recovery client download... it has been somewhat hard to find a good link for a while.

[SDH]

Here you go... plus some pictures:

HP Cloud Recovery Client fixed... HowTo - HP Support Community - 9085773