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HP Recommended
HP ENVY Laptop - 13t-ba000 CTO
Microsoft Windows 10 (32-bit)

I wasn’t sure which board to post this to because it’s very oddly specific, but I can’t open my laptop. It looks like something got loose and now i can only open it part of the way. Is there any way I can fit this back in place?

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63FAD871-06B8-4ABE-AD0B-2DE3C2D1CC82.jpeg

 

2 REPLIES 2
HP Recommended

I’ve gotten a hold of tech support and am sending it in for repairs. 

HP Recommended

- Unplug all usb devices,battery and power cord.

- Press and Hold "Power Button" for 30 sec.

- After that, Plug battery and power cord in again.

- Power on again and check status of your device.

 

If problem persist, Most probably your device has bios corruption issue.

 

Please find steps that i shared about bios rollback below;

 

Turn off the computer.
Plug the notebook into a power source using the power adapter.
With the computer off, press and hold the Windows logo key and the B key at the same time.
Still pressing those keys, press and hold down the Power button on the computer for 2 to 3 seconds, and then release the Power button but continue to hold the Windows and B keys until the BIOS update screen is displayed or until you hear a beeping sound (usually 8 beeps).
The power LED light remains on, and the screen remains blank for about 40 seconds before anything appears on the display. You might also hear beeping sounds. Eventually, an HP BIOS Update screen displays and the BIOS update begins automatically. Target Card Balance Now

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