cancel
Showing results for 
Search instead for 
Did you mean: 
serboi
New member
2 1 0 0
Message 1 of 4
1,772
Flag Post

pci serial port driver

HP Recommended
Z820
Microsoft Windows 10 (64-bit)

cant find my workstations PCI Serial Port driver after upgrading windows 7 to windows 10. PCI\VEN_8086&DEV_1D3D&SUBSYS_158B103C&REV_05

3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
132,112 122,289 20,100 30,822
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

You need this driver for that device...

 

This package contains the Intel Management Engine Software version 11.0 for the supported Workstation models and operating systems. This package installs the latest Management Engine Interface (MEI) and Serial-Over-LAN (SOL) drivers, as well as Intel Management and Security Status (IMSS), to support Intel Active Management Technology (AMT) versions 8.x and 9.x.

 

https://ftp.hp.com/pub/softpaq/sp74001-74500/sp74499.exe

0 Kudos
serboi
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

it doesn't work. still i have the same problem

0 Kudos
Paul_Tikkanen
Level 21
Level 21
132,112 122,289 20,100 30,822
Message 4 of 4
Flag Post
HP Recommended

See if manually installing the driver works.

 

Go to the device manager.

 

Click on the PCI serial port needing the driver.

 

Click on the driver tab.  Click on Update driver.

 

Select the Browse my computer for driver software option, and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp74499.

 

Make sure the Include subfolders box is checked, and the driver should install.

 

Here is a partial copy and paste of the driver setup information file, which shows driver support for the hardware ID you posted.

 

[Intel.NTamd64]
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_1E3D&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_1CBD&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_1C3D&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_1DBD&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_1D3D&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_8C3D&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_9C3D&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_9CBD&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_8D3D&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_9D3D&CC_0700"
%SRL_DeviceDesc% = ComPort, "PCI\VEN_8086&DEV_A13D&CC_0700"

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation