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‎09-01-2017 01:48 PM

HP Recommended
Product: HP z420
Operating System: Microsoft Windows 10 (64-bit)

HP z420, WIN 10 64 bit installed. I upgraded this system with 2 non-ssd drives and 2 ssd drives, enabled RAID on the system, then decided I didn't need it. I turned off everything I remember turning on but here's my symptoms:

 

-Intel Rapid Storage Technology enterprise - SATA Option ROM still pops up at boot

-American Megatrends (ctrl  + P to enter MEBX setup menu) still pops up at boot

-Any drive not plugged into the white SATA ports on the board doesn't get recognized

-SSDs plugged into the two grey ports are recognized

 

What happened here and I can get additional drives recognized?

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-05-2017 02:14 PM

HP Recommended

Attempted to update the storage drivers, message popped stating the version installed on the machine was higher than the version being installed. I installed anyways, this fixed it.

View solution in original post

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16 REPLIES 16

‎09-01-2017 01:51 PM

HP Recommended

Further information, when I just have two SSDs plugged in the machine does boot up to the OS and appear to function correctly.

 

Also, I've switched out HDs, sata cables, changed what SATA power ports I'm using. I've also checked integrity of every HD I'm using, they're all good.

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‎09-01-2017 02:19 PM

HP Recommended

Switching AHCI+RAID to straight AHCI and rebooting did not change the number of drives recognized. I have three plugged in and only two are recognized.

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‎09-01-2017 02:25 PM

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Pictures of BIOS options attached.z420_DevConf.jpgz420_DevOps.jpgz420_ManOps.jpg

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‎09-01-2017 02:27 PM

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More screenshots- z420_PowOps.jpgz420_StorOps.jpgz420_SysInfo.jpg

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‎09-01-2017 02:29 PM

HP Recommended

All of those screenshots were with three HD's plugged in. One in each grey and one in the white SATA port.

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‎09-02-2017 02:38 PM

HP Recommended

In attempting to flush RAID completely out of my system I consulted this page: https://support.hp.com/si-en/document/c01720221

 

As I stated before AHCI + RAID vs AHCI setting has no effect. Once I get into the Intel Storage Manger I don't have any RAID volumes to delete, but it does see the two hard drives my actual machine does not. Also, following the instructions, I didn't have a " SATA RAID Option ROM Download" as you can see from my BIOS setting screenshots.

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‎09-02-2017 02:43 PM

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The hard drive sizes in question: 2x 128GB SSDs and 2x 1TB Sata drives.

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‎09-02-2017 02:47 PM

HP Recommended

It looks like the latest version of the BIOS is 3.91 so my PC's BIOS (3.69 if I'm looking at the right section) is older. I'll give that a try on Tuesday if no one else comes up with any suggestions.

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‎09-05-2017 09:31 AM

HP Recommended

Bump for anyone who didn't see this over the long weekend. I have not updated the BIOS yet as I still think this is a BIOS RAID config issue.

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