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‎03-26-2013 02:18 AM

HP Recommended

Hi,

 

I had a problem on my CMA4000 which the device had " initialization error when I try to connect to CMA4000 via WEB GUI. after couple of restart process's the problem was figured out, however there is another problem was born. the problem is:

 

 when I start cma desktop, I cannot logon, I got two errors, the first one is : " unable to register gatekeeper ", and the second one is: " unable to connect to ldap server ".

 

Do anybody have a solution for that situation ?

Thank you for feedbacks

Kind Regards

3 REPLIES 3

‎03-26-2013 07:58 AM

HP Recommended
just make sure that the alias aliened to the deskyip user which you are trying to log is not registered with other destop user and cheack in CMA 4000 your CMA is registered with ldap or the user trying to log with ldap having a access rights
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‎03-27-2013 08:54 AM

HP Recommended

yes its registered. I already trying to login with administrator account which is used before. additionaly, when I add a new user on CMA4000 i get another error. it is "@0@". I do not know what is that error ? do you have an idea ?

 

thank you for feedback

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‎03-31-2013 06:13 AM

HP Recommended
are the excesting users able to log in with their credentials or not?what is the current software version of your CMA and CMA desktop client? Regards Yash Pal
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