Poly MTR issues

[Martien_Bos]

Hi Team,

We are struggeling with  a few issue's with a Poly GC8 , MTR and multiple E70 camera's in a Dual screen setup.

1) When in a call switching camera's (E70) the system freezes and after a while the GC8 gives a failure and must be rebooted.

2) After ending a call the dual screen setup is changed. Seems that the screen is duplicated instead dual screen.

3) When in a call sometimes video freezes. Reconnecting the screens seems the solution. 

Build Version: 4.18.44.0

[UweA]

Hi Martien ... what software do the E70s run on (Latest is 1.8 / https://aitsc.de/blog/so-updaten-sie-ihre-poly-studio-e70/? ?

What software version does the GC8 run (https://aitsc.de/blog/poly-gc8-software-version-pruefen-und-manuell-updaten/)

Make sure to have everything on latest.

Do you run 4K screens ? if yes, please make sure that the PC just sents out 1080p, which is the max for the Teams app or use an EDID adapter. 

[Martien_Bos]

Hi Uwe,

I just updated the E70 at our office here to 1.8.

At customer we allready did an update

MTR version here is 0331

FW 1.4.1.000331

USB\VID_095D&PID_9160&REV_0331&MI_01

Weird thing is that when i start a meeting everything is going fine.

But when someone is joining the meeting the meeting hangs when swapping the camera. 

[UweA]

Weird. Do you have an option to check with another camera as second cam if the problem persists, so that we might be able to nail the issue down ? Any Windows compatible camera should do the job for this.

I´d recommend to open a ticket with our support.

[Martien_Bos]

Hi Uwe,

Did a check with a logitech cam and a Poly USB Studio and it works fine.

When the E70 comes in it freezes the meeting.