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‎12-20-2023 02:51 AM

HP Recommended

Hello

I am having trouble with microphone in 500 group poly. since upgraded to 6.1.1 it will not work. Have changed out cable and microphone without success. Has anybody solution for me.

1 REPLY 1

‎12-20-2023 09:36 AM

HP Recommended

Hi @Helgi99,

Welcome to the HP Poly community.

I see that your device is running an older version. I would suggest you upgrade the device to the latest firmware version.
If you are still having issues with the microphone, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

 https://www.hp.com/contacthp/

Regards,
Prajwal

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