• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
Locked

‎07-05-2017 11:54 PM

HP Recommended

Hello!

RMX 4000 (sw 8.2) with ISDN card connect via E1 to Alcatel S-12.

We use isdn for connect audio parcipant to conference.

Sometimes have problem - no audio from parcipant to server and rmx not detect DTMF.

Audio from rmx to parcipant is ok. 

ip parcipant  communacation no have problem.

In rmx and S-12 no warning 

only reboot rmx fix problem.

any idea's?

2 REPLIES 2

‎07-06-2017 09:13 AM

HP Recommended

When your audio participant connects and the issue occurs, have you looked at the Participant Properties to see the audio protocol being used?  Is it ALL audio calls coming in that experience the issue or consistently certain ones (from a certain network possibly)?

Was this reply helpful? Yes No

‎07-07-2017 05:29 AM

HP Recommended

auio protocol - g722 a-law

all parcipant, who connect from isdn side after issue, have problem

 

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.