Factory reset not working

[Greenwizard]

My Hp stream notebook pc13 was doing an update and got stuck on restarting.. I try safe mode.. even try factory reset and even download the usb from Hp.. it does not reset whatsover and I’m out of ideas what to do next..

[A4Apollo]

Hi! @Greenwizard, Welcome to HP forums.

I understand you have issues performing a factory reset on your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Do you get any errors while restoring the windows using the USB?

Are you performing recovery using HP recovery partition or from the Microsoft retail discs?

As you mentioned while updating the windows your PC got stuck and you have issues restoring the operating system.

In order to use a USB flash drive to boot to recovery, the flash drive must have been prepared correctly using Recovery Manager. To use a USB flash drive to perform a recovery, you must select the USB drive in the Boot Menu upon system startup.

1. Turn on the computer and remove media from internal drives. Then insert the USB flash drive into a USB port.

2. Turn off the computer by pressing and holding the power button.

3. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove any recently added internal hardware.

      NOTE:

   Do not disconnect the monitor, keyboard, mouse, or power cord.

4. Turn on the computer.

5. Immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens.

6. Use the up or down arrow key to select the USB flash drive. Then press Enter.

      NOTE:

   More than one USB flash drive selection might be available from the list of bootable devices. If so, select one of the USB options from the list to see if HP Recovery starts. If recovery does not start or a non-system disk error displays, restart the computer by pressing the power button, and then repeat these steps to select another USB drive. When recovery starts, continue using the steps to complete recovery.

Try performing a bios default on your PC and check if it helps.

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.

Refer this article to further troubleshoot recovery issues with your PC. Link: https://hp.care/2rcmUrJ

Also, try running system diagnostics on your PC and check if the hardware on your laptop is functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Link: https://hp.care/2uoegKc

If the issue persists after trying out the steps. It could a faulty recovery kit try contacting HP support and order a set of recovery kit.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Hope this helps!
Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Grayerch]

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@Greenwizard wrote:
My Hp stream notebook pc13 was doing an update and got stuck on restarting.. I try safe mode.. even try factory reset and even download the usb from Hp.. it does not reset whatsover and I’m out of ideas what to do next..

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Via Safe Mode launch system restore point